Product Ops Lead for Pilot Lab Automation

GovTech; Singapore; Presencial; SGD 60.000 - 90.000; Jornada completa

Descripción de la vacante

GovTech, the lead agency driving Singapore's Smart Nation initiatives, hosts Giant Robots Labs inside the Government Technology Office. The team turns ambitious ideas into pilots, proving concepts quickly with real users, while automating coordination and reporting to keep pilots moving.

The role focuses on running pilots, clearing blockers to real users, and maintaining cost and quality for limited beta, using AI tools and lean teams to deliver fast, tangible public-good outcomes.

Formación

• You would rather build or automate an operation than administer one, and you reach for a script, a workflow or an agent before a recurring meeting.
• You are comfortable that the process does not exist yet and that part of your job is deciding how little of it we need.
• You enjoy the unglamorous blockers. Approvals, access, classification, procurement and support are where pilots quietly die, and you find it satisfying to kill those delays permanently rather than route around them each time.
• You can hold an opinion about whether a product is working, and defend it with evidence in a room full of people who built it.
• You are willing to say that a pilot should stop.

Responsabilidades

• Run pilot intake. Help decide which problems become pilots, what question each pilot is actually testing, and when it has been answered.
• Clear the path to real users. Data sharing, security and classification review, agency sponsorship, accounts and access: a pilot team should spend its weeks building, not waiting.
• Own the operational side of limited beta, including user onboarding and support, incident response, cost and quality monitoring, and the dull reliability work that decides whether an agency trusts us with the next thing.
• Instrument pilots so that continue-or-kill decisions rest on usage and evidence rather than on who argues hardest.
• Keep the lab's context legible. Decisions, hypotheses, results and abandoned approaches, recorded in a form that both people and agents can read and act on.
• Build the lab's internal tooling and automation, agentic where that is the right answer, for the coordination and reporting work that would otherwise eat a team's attention. Where you can build it yourself, build it.
• Design the lab's ways of working, keep them light, and retire them when they stop earning their keep.
• Hold the GovTech interfaces: platform teams, identity, data infrastructure, procurement, legal, security. Know who answers which question, and be owed enough favours that the answer arrives in a day.
• Prepare successful pilots for what comes next, with the evidence, runbook, cost picture and open risks that a productisation team needs in order to pick one up.
• Notice when a pilot is drifting. No users, an untestable hypothesis, a prototype quietly becoming a system somebody has to run forever. Raise it early, including when nobody wants to hear it.
• Run the lab's own measurement. How fast pilots move, how many reach real users, what they cost to operate, and which of our decisions turned out to be wrong.
• Help new people and new teams get productive, which in a lab like this means tools and context more than induction decks.
• Experiment with the organisation itself. Team shapes, role boundaries, where agents sit in a team, and an honest read on whether last quarter's experiment worked.

Descripción del empleo

GovTech, the lead agency driving Singapore's Smart Nation initiatives, hosts Giant Robots Labs inside the Government Technology Office. The team turns ambitious ideas into pilots, proving concepts quickly with real users, while automating coordination and reporting to keep pilots moving.

The role focuses on running pilots, clearing blockers to real users, and maintaining cost and quality for limited beta, using AI tools and lean teams to deliver fast, tangible public-good outcomes.