Product Ops Lead

The Singapore Public Service; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

The Singapore Public Service is seeking a capable professional to support the Learning & Skills portfolio by managing governance, budgeting, procurement, reporting and compliance processes. Align product priorities with funding and vendor delivery in a compliant environment.

You will establish governance frameworks, coordinate budget planning and monitor vendor performance to ensure delivery meets strategic objectives.

Qualifications

• 5+ years of relevant experience in governance, procurement, programme management, digital transformation, product operations or enterprise application delivery.
• Experience in budgeting, procurement, vendor management, governance or audit-related activities.
• Strong stakeholder management, coordination and communication skills.
• Familiarity with governance, compliance and procurement processes within large organisations.

Responsibilities

• Establish and manage product governance processes, including demand intake, prioritisation forums, decision records and reporting cadence.
• Support the Product Director in product budget planning, funding allocation, expenditure tracking and vendor cost monitoring.
• Coordinate procurement and contract management activities, including contract variations, renewals, commercial documentation and vendor governance.
• Track vendor performance against agreed deliverables and ensure alignment between vendor work and product priorities.
• Prepare reports and updates for Steering Committee and stakeholders, including product roadmap status, budget status, key risks and decisions required.
• Ensure compliance with organisational policies, audit requirements and required governance documentation.
• Maintain documentation related to approvals, audit trails, governance decisions, product scope changes and risk items.
• Ensure governance, budgeting and procurement processes enable product delivery without driving product scope or prioritisation decisions.
• Review and improve governance, reporting and operational processes to enhance efficiency and support product delivery.

Skills

Governance

Procurement

Programme management

Digital transformation

Product operations

Enterprise application delivery

Education

Information Technology

Business

Finance

Public Administration

Engineering

Job description

[What the role is]

The successful candidate will support the effective operation of the Learning & Skills portfolio by managing governance, budgeting, procurement, reporting and compliance processes. Ensure alignment between product priorities, funding, contractual arrangements and vendor delivery within a structured and compliant operating environment.

[What you will be working on]

• Establish and manage product governance processes, including demand intake, prioritisation forums, decision records and reporting cadence.
• Support the Product Director in product budget planning, funding allocation, expenditure tracking and vendor cost monitoring.
• Coordinate procurement and contract management activities, including contract variations, renewals, commercial documentation and vendor governance.
• Track vendor performance against agreed deliverables and ensure alignment between vendor work and product priorities.
• Prepare reports and updates for Steering Committee and stakeholders, including product roadmap status, budget status, key risks and decisions required.
• Ensure compliance with organisational policies, audit requirements and required governance documentation.
• Maintain documentation related to approvals, audit trails, governance decisions, product scope changes and risk items.
• Ensure governance, budgeting and procurement processes enable product delivery without driving product scope or prioritisation decisions.
• Review and improve governance, reporting and operational processes to enhance efficiency and support product delivery.

[What we are looking for]

• Qualifications in Information Technology, Business, Finance, Public Administration, Engineering or a related discipline.
• At least 5 years of relevant experience in governance, procurement, programme management, digital transformation, product operations or enterprise application delivery.
• Experience in budgeting, procurement, vendor management, governance or audit-related activities.
• Strong stakeholder management, coordination and communication skills.
• Familiarity with governance, compliance and procurement processes within large organisations.
• Experience in Continuing Education and Training (CET), lifelong learning, education technology or related domains will be an advantage.