Product Operations Specialist: Data-Driven Ops & Beta Lead

RecruitFirst Pte. Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking an individual for an Operations role based in Singapore. The position involves analyzing product data, overseeing quality assurance checks, and facilitating communication across teams to improve product offerings. Applicants should possess a diploma or degree and have an operations background with customer service experience. Responsibilities include managing community engagement and supporting onboarding classes. Interested candidates are encouraged to apply for this exciting opportunity.

Qualifications

• Candidates must have a relevant educational background.
• Operations experience with customer service is essential.

Responsibilities

• Collect, organize, and analyze product data to improve customer feedback.
• Oversee QA checks and manage beta testing rollouts.
• Facilitate cross-team collaboration for product improvements.
• Analyze community engagement to identify sentiment trends.
• Maintain relationships with engineering teams for technical support.
• Update knowledge repository with best practices and guidelines.
• Lead driver operations initiatives and onboarding classes.
• Drive improvement of Pick-Up and Drop-Off locations based on feedback.

Education

Diploma or Degree in any discipline

Job description

A recruitment agency is seeking an individual for an Operations role based in Singapore. The position involves analyzing product data, overseeing quality assurance checks, and facilitating communication across teams to improve product offerings. Applicants should possess a diploma or degree and have an operations background with customer service experience. Responsibilities include managing community engagement and supporting onboarding classes. Interested candidates are encouraged to apply for this exciting opportunity.