Product Manager, WorkBuddy Enterprise — Agent Platform

TENCENT CLOUD INTERNATIONAL PTE. LTD.; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

Tencent Cloud International PTE. LTD. is seeking a Product Manager for WorkBuddy Enterprise to own the enterprise roadmap and customer success strategy for WorkBuddy, CodeBuddy, and Managed Agents.

You will drive platform competitiveness and customer adoption across international markets, partnering with sales and solutions to translate enterprise needs into scalable templates and best practices. Candidates should have six or more years in product management, strong AI/enterprise SaaS

Qualifications

• Six or more years of product management experience, including at least three years in AI platforms, cloud platforms, developer tools, or enterprise SaaS.
• Demonstrated commercial acumen with hands‑on experience across the full product lifecycle, from definition to go‑to‑market optimization, including ARR, gross margin, NRR, and paid conversion metrics.
• Deep understanding and practical use of AI and LLM products from providers such as Anthropic, OpenAI, Google, AWS, and Microsoft, plus knowledge of agent orchestration engineering and product design trade‑offs.
• Strong enterprise platform knowledge, including SSO, SCIM, RBAC, data residency, tenant isolation, and audit logging, with familiarity with security compliance frameworks and certification processes.
• Professional proficiency in English and Chinese, to lead customer‑facing engagements with international enterprise clients and collaborate with China headquarters.

Responsibilities

• Own the enterprise roadmap and customer success strategy for WorkBuddy Enterprise (WorkBuddy, CodeBuddy, Managed Agents).
• Define and own the enterprise product roadmap and go‑to‑market strategy to drive platform competitiveness and adoption across international markets.
• Lead ecosystem and integration strategy for enterprise Skills, MCP, and Connector frameworks for interoperability with third‑party and customer‑built services.
• Establish reliability and evaluation infrastructure, including eval harnesses, guardrails, telemetry, and automated regression testing to elevate PoC success to production standards.
• Partner with sales and solutions teams to distill customer implementation experiences into reusable templates and best practices.
• Manage product cost structures, resource planning, and compliance readiness across deployments (data residency, audit logging, tenant isolation).

Skills

Product management

AI platforms

Enterprise SaaS

Go-to-market

Customer success

PaaS/SDK/API

Job description

Business Unit Cloud & Smart Industries Group (CSIG) is responsible for promoting the company's cloud and industry Internet strategy. CSIG explores the interactions between users and industries to create innovative solutions for smart industries via technological advancements such as cloud, AI, and network security. While driving the digitalization of retail, medical, education, transportation and other industries, CSIG helps companies serve users in smarter ways, building a new ecosystem of intelligent industries that connect users and businesses.

What the Role Entails

The Product Manager, WorkBuddy Enterprise — will own the enterprise roadmap and customer success strategy for the WorkBuddy Enterprise platform, including WorkBuddy, CodeBuddy, and Managed Agents. This role drives the platform’s competitive positioning in the global enterprise AI market, covering the full lifecycle from architectural design to production-grade delivery for key enterprise customers. Define and own the enterprise product roadmap and go-to-market strategy for WorkBuddy Enterprise, driving platform competitiveness and customer adoption across international markets while aligning with business growth and commercial targets. Lead the ecosystem and integration strategy for enterprise Skills, MCP, and Connector frameworks, enabling seamless interoperability across third‑party, customer‑built, and ecosystem services to support enterprise agent and digital employee deployments. Establish reliability and evaluation (Eval) infrastructure, including eval harnesses, agent safety guardrails, trajectory replay, production telemetry, and automated regression testing, to elevate Proof of Concept success rates to production‑grade standards. Partner with sales and solutions teams to build a structured key‑account delivery system, distilling implementation experience from top enterprise customers into reusable templates and best practices that accelerate time‑to‑value. Manage product cost structures, resource planning, and compliance readiness across deployments, ensuring enterprise‑grade data residency, tenant isolation, audit logging, and alignment with regional security and certification requirements.

Who We Look For

At least six years of product management experience, including at least three years in AI platforms, cloud platforms, developer tools, or enterprise SaaS, with a proven track record of independently owning platform products (PaaS, SDK, API, or SaaS) for enterprise customers. Demonstrated commercial acumen with hands‑on experience across the full product lifecycle, from product definition and design to go‑to‑market optimisation, including familiarity with ARR, gross margin, net revenue retention (NRR), and paid conversion metrics. Deep understanding and practical use of AI and large language model products from providers such as Anthropic, OpenAI, Google, AWS, and Microsoft, together with knowledge of agent orchestration engineering and product design trade‑offs. Strong enterprise platform knowledge, including SSO, SCIM, RBAC, data residency, tenant isolation, and audit logging, with familiarity with domestic and international security compliance frameworks and certification processes. Professional proficiency in English and Chinese, both written and verbal, is required to lead customer‑facing engagements and product discussions in English with international enterprise clients, and to collaborate effectively with Chinese‑speaking R&D, product, and commercial stakeholders at China headquarters.

Equal Employment Opportunity at Tencent

As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.

Who we are

Tencent is a world‑leading internet and technology company that develops innovative products and services to improve the quality of life for people around the world.

Equal Employment Opportunity at Tencent

As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.