Product Expert (Mercedes-Benz)

Cycle & Carriage; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Cycle & Carriage Singapore is seeking a Product Expert with Mercedes-Benz to work closely with the Sales team on product enquiries, presentations and delivery duties.

You will support the Sales team by communicating product details, demonstrating features and guiding customers to select the best vehicle. The role requires strong automotive knowledge, excellent communication and the ability to train others.

Qualifications

• Well-versed in automotive product/technical know-how.
• Knowledge of the automotive industry and competitor environment.
• Possess good communication and interpersonal skills.
• Ability to present and engage a group of audience.
• Ability to work independently with strong analytical and planning skills.
• Tech-savvy with working knowledge of computer skills and mobile devices.
• Have a passion for cars.
• Possess a valid Class 3 driving licence.

Responsibilities

• Support the Sales team by communicating product details and creating awareness and excitement about vehicle functions and configurations.
• Address questions, demonstrate features, and help customers select the right vehicle.
• Deliver internal product training to improve knowledge and test updates for the Sales team.
• Maintain up-to-date knowledge of the automotive market, products, accessories, technologies and features.

Skills

Automotive knowledge

Communication skills

Presentation skills

Analytical thinking

Tech-savvy

Customer focus

Job description

Joining C&C is a distinctive opportunity to develop your career within a successful organization where everyone respects each other and enjoys working together. We recognize your performance in both tangible and intangible ways, by providing you development opportunities and making you feel respected.

The Opportunity

As a Product Expert with Mercedes-Benz, you will work very closely with the Sales team on product enquiries, presentation and delivery duties.

• Support the Sales team through enthusiastic and convincing communication of the product details, creating high awareness of and excitement about the functions and configuration to the customers.
• Address the customers’ questions and demonstrates vehicle features as well as assisting them to select the vehicle that best suits their needs.
• Conduct internal product training so as to improve the general product knowledge with updates and knowledge tests for the Sales team.
• As a member of our team, you will be expected to be very well-informed and knowledgeable about the automotive market, product knowledge, accessories, technologies, features and functions.

Job Requirements

• Well-versed in automotive product/technical know-how
• Knowledge of the automotive industry and competitor environment
• Possess good communication and interpersonal skills
• Ability to present and engage a group of audience
• Ability to work independently with strong analytical and planning skills
• Tech-savvy with working knowledge of computer skills and mobile devices
• Have a passion for cars
• Possess a valid Class 3 driving licence

About the company

A member of the Jardine Cycle & Carriage Group, C&C is one of the leading automotive groups in Singapore. We started out in 1899 as a trader in nutmegs and other sundries. In more than 100 years since, we have grown to become a major player in the automotive industry in Singapore, retailing Mercedes-Benz, Mitsubishi, Kia and Citroën passenger cars and commercial vehicles. At Cycle & Carriage, it is more than just the recognition we have earned as being the leader in its class. "Exceptional Journeys" encapsulates our passion for our existence. Bringing together high-performing team members and technical excellence to create people-focused experiences that consistently exceed expectations. Whether it is a customer we serve, an employee that we engage, a brand that we carry, we want to support them in creating exceptional journeys for themselves.

We have a constant mission to strive towards being an Employer of Choice in the countries we operate in. Some of our better performing countries have consistently being recognised for commendable people practices such as:

• HR Asia’s Best Companies to Work Platinum Award in 2025 (11th consecutive year winner)
• Happiest Workplace Award 2024
• Finalist in HR Excellence Awards 2016 for Recruitment and Leadership Development;
• Winner of Innovative Talent Acquisition Strategy Award in the Annual Jardine Matheson HR Conference 2016
• Winner of Excellence In Innovative Use of HR Technology in HR Excellence Awards 2017
• Merit for Singapore Health Award as awarded by Health Promotion Board
• Jardine Matheson HR Conference 2017, where we clinched the Best Employer Brand, Best Work-Life Balance and Best HR Team Awards.
• Jardine Matheson HR Conference 2018 for Excellence in Employee Transformation
• Bronze Award in HR Excellence Award 2019 for Excellence in HR Innovation

The emphasis on employee experience has been on the forefront of the C&C’s people practices. Keen for a career conversation? Connect with us to find out more.