Product Builder Intern (Product Management)

ShopBack; Singapore; On-site; SGD 20,000 - 31,000; Full time

Job summary

ShopBack is seeking an Intern in Product Management in Singapore to work closely with senior product managers and diverse stakeholders across commercial, marketing, operations, and engineering. You will contribute to product analysis, design, documentation, rollout and optimisation to deliver valuable solutions for customers and merchants.

The role supports defining metrics, building business cases, and driving feature decisions with data.

Qualifications

• Ability to document, clarify, and break down processes into logical steps.
• Ability to problem solve by breaking-down a problem into its component parts.
• Capacity to communicate succinctly, with clarity and thoughtfulness.
• Provide actionable feedback on user interface and user experience designs.
• Interpret data and identify patterns to make hypothesis-driven decisions.
• Proactively learn by reading documentation and seeking domain experts.
• Comfortable prototyping or building small tools/automations to solve real workflow problems.

Responsibilities

• Work with product managers and commercial partners to identify factors affecting product / feature performance; refine KPIs and success metrics to track performance.
• Provide analytics support to product initiatives including building business cases for actions.
• Champion better UX by voicing user insights and shaping feature decisions with quantitative input.
• Collaborate with PMs and local partners to explore and drive end-to-end alternative solutions based on use cases.
• Capture requirements from stakeholders for new features, including summaries and details to ensure success.

Skills

SQL

Problem solving

Communication

AI competency

Prototyping tools

Tools

AI tools

Job description

Our Journey

The ShopBack Group is Asia-Pacific's leading shopping and rewards platform, trusted by over 20 million active members across 13 markets, including Germany and the United States. Driven by the vision to make every day more rewarding, ShopBack saves members money and time with more ways to earn and more to do with what they earn, and empowers merchants and brand partners to effectively engage its members. Founded in Singapore in 2014, ShopBack now powers over US$5.5 billion in annual sales and half a million transactions a day for more than 20,000 online and in-store partners.

About this role

As an Intern in our Product Management team, you will be working closely with senior product managers as well as a diverse range of stakeholders across our commercial, marketing, operations and engineering teams. You will play an important role in the definition and execution of product analysis, design, documentation, rollout and optimisation across a range of features and initiatives, ultimately contributing to valuable solutions for our customers and merchants and the growth of ShopBack’s network.

This position is open for H1 2027 (December/Jan - Jun/July) applications.

Please note that we are only seeking interns who can commit on a full-time basis (Monday to Friday, 9:00am to 6.30pm).

Your Adventure Ahead

• Work with product managers and commercial partners to identify factors affecting product / feature performance and growth; refine KPIs, success metrics etc. to track product performance by deconstructing product strategy, goals and value propositions
• Provide analytics support to product initiatives in your associated business functions including creating business cases to justify taking or not taking actions
• Champion a better experience for users by 1) being the voice of users with the insights you generate; 2) collectively shaping & prioritizing feature decisions with quantitative input; 3) taking a sense of ownership on metrics and tracking to improve UX
• Collaborate with PMs and local commercial partners to explore, recommend and drive alternative solutions end to end based on use cases and prioritization
• Capture requirements from different stakeholders for new features, providing both a summary and the detail to ensure those features are successful

Essentials to Succeed

• Able to document, clarify, and break down processes into logical steps. Able to communicate these processes effectively either in written format or flow charts
• Has the ability to problem solve by breaking-down a problem into its component parts
• Capacity to communicate succinctly, with clarity and thoughtfulness
• Is able to provide actionable feedback on user interface and user experience designs
• Is able to interpret data and identify patterns to make hypothesis-driven decisions
• Is proactive with self-learning by reading documentation and seeking out domain experts
• AI Competency: Demonstrated use of AI tools not just to accelerate personal workflows, but to build tools, agents, or automations that other people/teams can rely on.
• Comfortable prototyping or building small tools/automations (not just specs) to solve a real workflow problem, even without an engineering background.
• Able to commit for a minimum of 6 months, full time
• Proficient in using SQL and familiar with software development processes is a plus

ShopBacker Traits

• Agency - We take ownership and act, rather than waiting for permission. When something's blocking progress, we find a way through it and follow through until it's done.
• Judgement- We aim for high-impact decisions, not just easy wins, and we put the bigger picture ahead of individual interests. That means moving quickly and confidently, while staying thoughtful about when a call really matters.
• Learning Velocity - We pick up new skills fast and let go of old habits just as quickly when something better comes along. We benchmark ourselves against the best and keep raising our own bar.
• Tenacity - We stay in it when things get hard, keeping a level head under pressure. We debate openly before deciding, then commit fully — and support each other along the way.

What's in it for ShopBackers

• Career growth opportunities to take on greater challenges that help you realise your ambitions.
• Be part of a winning team on a journey to global scale.
• Competitive compensation based on performance.
• Candid, open, and collaborative culture where feedback is valued.