Proactive IT & Desktop Support Specialist

Rapsys Technologies Pte Ltd.; Singapore; On-site; SGD 26,000 - 36,000; Full time

Job summary

Rapsys Technologies Pte Ltd. is seeking an IT Support/ Desktop Support professional in Singapore. The role involves troubleshooting desktop issues, assisting walk-in and onsite roaming users, and maintaining clear communication to ensure timely resolutions.

The ideal candidate has at least 1 year of experience and a passion for helping others with technical problems in a dynamic office environment. Working hours are staggered shifts, including public holidays.

Qualifications

• Experience supporting government agencies.
• Experience supporting large user bases (100+ users).
• Ability to work effectively in a team environment.

Responsibilities

• Troubleshoot and resolve desktop support incidents and service requests for walk-in and onsite roaming users.
• Diagnose and address client platform-related problems to restore functionality.
• Respond promptly to escalated incidents, investigating root causes and providing temporary or permanent solutions.
• Communicate timely status updates to relevant stakeholders throughout incident resolution.
• Deliver a positive customer experience by managing interactions professionally and effectively.
• Maintain ownership of cases by following up on reported issues until full resolution and documenting accurate information.
• Update and track incident progress diligently in the ticketing system to ensure transparency and accountability.

Skills

Government agency support experience

Large user base support (100+ users)

Team collaboration

Job description

Rapsys Technologies Pte Ltd. is seeking an IT Support/ Desktop Support professional in Singapore. The role involves troubleshooting desktop issues, assisting walk-in and onsite roaming users, and maintaining clear communication to ensure timely resolutions.

The ideal candidate has at least 1 year of experience and a passion for helping others with technical problems in a dynamic office environment. Working hours are staggered shifts, including public holidays.