Principal Technical Account Manager

RECORDED FUTURE PTE. LTD.; Singapore; On-site; SGD 110,000 - 160,000; Full time

Job summary

Recorded Future PTE. LTD.

in Singapore seeks a Technical Account Manager to own and drive success at our largest accounts, collaborating across client teams to deliver comprehensive success plans in Threat Intelligence, SOC, and resilience programs. You will manage engagements, coordinate with product and services SMEs, and ensure customers operationalize modules and services while maintaining strong executive relationships.

Qualifications

• 10+ years of experience in an analytical or consulting role (intelligence, security, or business operations)
• Experience working with enterprise clients and executive-level decision makers
• Principal-level competency in Recorded Future modules and use cases
• Experience delivering Advisory Services engagements including PIR, Threat Modeling/Profiling, and Advanced Workflow projects
• BA/BS required or equivalent
• Experience communicating with both technical and non-technical stakeholders
• Seasoned professional with ability to teach others
• Strong passion for holistic customer success and process improvement
• Executive briefing experience
• Ability to travel a minimum of 30%

Responsibilities

• Own and drive success at largest accounts
• Develop and deliver success plans across Threat Intelligence, SOC, Vulnerability Management, Incident Response, GRC, Threat Hunting, Red/Blue/Purple Teams, Pen Testing, security architecture, and C-Suite
• Interact with all roles across client portfolio to tailor engagements and projects
• Plan and manage the customer success lifecycle with tailored engagements
• Deliver core projects around intelligence priorities, configuration, tuning, and training
• Lead advisory and professional services engagements and coordinate SMEs as needed
• Develop strategic success plans integrating intelligence into daily workflows and processes
• Define and communicate Recorded Future's value from end user to the C-suite
• Be the voice of the customer for the Product team
• Maintain admin in Zendesk, Gainsight, JIRA with meaningful updates on outcomes and risks
• Provide thought leadership through presentations, workshops, and roadshows

Skills

Enterprise account management

Executive communications

Threat intelligence

Advisory services delivery

Project planning

Education

BA/BS or equivalent

Tools

Zendesk

Gainsight

JIRA

Job description

The Technical Account Manager is a function of our Customer Success team, planning, directing, and delivering the deployment of Recorded Future products and services at our most strategic accounts. The TAM acts as both Customer Success Manager and Trusted Advisor for threat intelligence.

What you'll do

We're seeking a Technical Account Manager to own and drive success at our largest accounts.

In this role, you will interact with all roles across your client portfolio to develop and deliver on success plans, such as Threat Intelligence, SOC, Vulnerability Management, Incident Response, GRC, Threat Hunting, Red/Blue/Purple Teams, Pen Testing, security architecture, and C-Suite.

Your days will be spent working closely with your customers to ensure they are effectively operationalizing our modules and services through the following:

Drive all aspects of enterprise customer engagement and enablement, including project/engagement delivery, managing support issues and escalations, regular touch points, steering intelligence and business reviews, and managing ad-hoc intelligence requirements and workflow development.

Plan and manage the customer success life cycle, tailoring key engagements and projects to meet the client's specific security requirements.

Deliver core projects and engagements around intelligence priorities, configuration, tuning, and training.

Design, direct, and coordinate the delivery of additional add-on Advisory Services and Professional Services engagements, taking lead on the deployment of many of the Advisory Services engagements, but also pulling in other Subject Matter Experts from our services organizations as needed.

Develop Strategic success plans that drive maturity across many functional components of an Information Security program by integrating our intelligence into daily workflows and processes.

Define, track, and communicate Recorded Future's value from the end user to the C-suite.

Act as the "voice of the customer" for our Product team

Maintain exemplary admin in Zendesk, Gainsight, JIRA. Ensure meaningful updates on successes, outcomes, client sentiment, and detailed technical plans for at risk accounts/hot issues.

Be a problem-solving expert focused on the art of the possible with how our data and technology can drive excellent outcomes and inform better decision making.

Contribute to the development and deployment of new content and solutions as necessary to solve client use cases

Support the wider company with thought leadership often via presentations or running workshops. This might include presenting at conferences, running expert corners, delivering a webinar, leading workshops at our Intelligence Roadshows to name a few examples.

What you'll bring

Significant (10+ yrs) experience in an analytical or consulting role (intelligence, military, cyber, business operations, etc.) or Information Security, working with enterprise clients and/or executive level decision makers

Principal level competency in Recorded Future modules and use cases

Principal level competency in delivering Advisory Services engagements including PIR, Threat Modeling/Profiling, and Advanced Workflow and Enablement projects along with Threat Briefings

BA/BS required or equivalent combination of education and experience

Experience collaborating and communicating with technical and non-technical personnel, both technically and strategically (from deep geeks to top execs!)

Seasoned professional with full understanding of specialization and ability to teach others.

Strong passion for holistic customer success and continuous process improvement.

Solving problems of diverse scope where analysis and evaluation of factors is required. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior colleagues in area of expertise.

Executive briefing experience

Ability to travel a minimum of 30% required