Principal- CMT

Infosys Consulting; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Infosys Consulting in Singapore is seeking a senior Delivery & Revenue Assurance professional to lead cross-functional engagements, govern delivery and financial operations for strategic customer accounts, partnering with solution, delivery, and partner teams to design differentiated solutions and accelerate growth.

This role focuses on end-to-end delivery governance, KPI oversight, and revenue performance across sectors like telecom and enterprise, while building reusable assets and ensuring

Responsibilities

• Collaborate with solution, delivery, and partner teams to design differentiated solutions and winning go-to-market strategies
• Build and maintain a portfolio of reusable solution assets, success stories, and industry-specific offerings to accelerate sales cycles
• Create and position solution offerings that address customer challenges and deliver measurable business outcomes
• Own the financial governance of customer accounts, ensuring accurate invoicing, revenue recognition, and billing compliance.
• Drive timely invoice processing and coordinate with finance, delivery, and customer teams to minimize billing disputes.
• Monitor collections, outstanding receivables, and Days Sales Outstanding (DSO) to improve cash flow and working capital performance.
• Proactively manage revenue-at-risk, overdue payments, and disputed invoices through structured action plans and stakeholder engagement.
• Manage and grow key accounts across sectors such as telecom, consumer, and enterprise.
• Drive account mining strategies to expand service offerings (e.g., cybersecurity, data analytics, digital solutions).
• Ensure high customer satisfaction and retention.
• Own end-to-end delivery governance for strategic customer engagements, ensuring quality, timelines, and customer satisfaction.
• Drive operational excellence through effective resource planning, utilization management, and service delivery oversight.
• Collaborate with delivery, engineering, and support teams to ensure seamless execution of projects and managed services.
• Establish and monitor key operational KPIs, SLAs, and business performance metrics to drive continuous improvement.

Job description

• Collaborate with solution, delivery, and partner teams to design differentiated solutions and winning go-to-market strategies
• Build and maintain a portfolio of reusable solution assets, success stories, and industry-specific offerings to accelerate sales cycles
• Create and position solution offerings that address customer challenges and deliver measurable business outcomes

Financial Operations & Revenue Assurance

• Own the financial governance of customer accounts, ensuring accurate invoicing, revenue recognition, and billing compliance.
• Drive timely invoice processing and coordinate with finance, delivery, and customer teams to minimize billing disputes.
• Monitor collections, outstanding receivables, and Days Sales Outstanding (DSO) to improve cash flow and working capital performance.
• Proactively manage revenue-at-risk, overdue payments, and disputed invoices through structured action plans and stakeholder engagement.
• Manage and grow key accounts across sectors such as telecom, consumer, and enterprise.
• Drive account mining strategies to expand service offerings (e.g., cybersecurity, data analytics, digital solutions).
• Ensure high customer satisfaction and retention.

Delivery & Operations Management

• Own end-to-end delivery governance for strategic customer engagements, ensuring quality, timelines, and customer satisfaction.
• Drive operational excellence through effective resource planning, utilization management, and service delivery oversight.
• Collaborate with delivery, engineering, and support teams to ensure seamless execution of projects and managed services.
• Establish and monitor key operational KPIs, SLAs, and business performance metrics to drive continuous improvement.