Practice Support Coordinator

Cliffordchance; Singapore; On-site; SGD 54,000 - 90,000; Full time

Job summary

Clifford Chance Singapore is seeking a dedicated Matter Management professional to support client and matter clearance, engagement letters, and iManage file administration. You will liaise with clients on matter processes, manage AML workflows, and support billing, collections, and BD activities.

You will coordinate matter projects from opening to closing, assist with document production, and help maintain up-to-date matter folders and templates using Intapp and iManage tools.

Qualifications

• Minimum of 5 years of relevant experience.
• Good command of spoken and written English.
• Proficiency in MS Word, Outlook, Excel and PowerPoint.
• Able to work independently, take initiative, proactive in reminders, meticulous with details, polite and with positive attitude.
• Strong sense of responsibility and excellent organizational skills.

Responsibilities

• Client and matter clearance and opening.
• Liaising with clients on matter management processes including AML processes.
• Maintaining and drafting of Engagement letters.
• Intapp File maintenance.
• Managing associate's checklist and matter file list.
• Maintaining and updating of Matter document folder in iManage.
• Matter project administration from opening to closing, including setup of iManage site.
• Support billing, collection tasks, and client invoicing processes.
• Business Development support and preparation of materials.
• Organising internal and client events, including virtual and off-site events.
• Document production and DPU liaison; transcription, editing, and proofreading.
• Understand and support legal technology tools, including AI tools.

Skills

Detail oriented

Proactive

Strong organizational skills

Tools

MS Word

Outlook

Excel

PowerPoint

Job description

Matter Management

• Client and matter clearance and opening
• Liaising with clients on matter management processes including AML processes
• Maintaining and drafting of Engagement letters
• Intapp File maintenance
• Managing associate's checklist and matter file list
• Maintaning and updating of Matter document folder in iManage
• Matter project administration (from the opening to the closing of matter including setup of iManage site, supporting pre and post-closing activities such as collation of electronics documents, sending out documents, courier, bibling, archiving)
• Client & matter-team meetings
• Commercials/Billing/Collections
• Monitoring and recording project scope and adjustments, estimates, caps, billing agreements
• Matter balance report and client weekly fee updates
• Working Capital management - facilitate all Working Capital activities: Attending and organising monthly meeting between relevant partner and working capital team to review WIP/Debt positions
• prepare for monthly meetings by circulating drafts to fee earners for review, with final review by lead associate
• If meetings need to move due to client commitments, responsible for rearranging meeting to ensure it occurs first two weeks of every month
• Support Billing and collection tasks including raising timely and accurate GMPS bills, invoices, tax computations and write-offs for billing team's review. Liaise with the billing team and dispatch invoices to clients safely
• Business Development Support
• Support Partners, associates, and the BD team with business development activity: amend business development and client focus materials including CVs, pitches, presentations, client briefings etc.
• monitoring of business development collateral such as CVs and interAction to ensure database are up to date from time to time
• organise, facilitate and provide host support for internal events and client events where required, including virtual and off-site events
• facilitating updates to clients
• Matter Team Support
• Document production and DPU liaison where necessary, includes:
• transcribing, editing and amending legal and other documents.
• convert, compare, copy type and proofread the same as necessary, ensuring that documents comply with house style
• Signing pages where applicable
• e-Filing where applicable
• Best Delivery/Legal Tech/KETL Opportunities/Projects
• Understand and support the use of legal technology, including facilitation and management of solutions applied to a matter where necessary. Includes knowledge of the Best Delivery checklist and usage of AI tools
• Best delivery and AI tools superuser
• Facilitate from the opening of a matter till the end of matter review to identify and follow up on opportunities such as deal reviews, KETL opportunities etc
• Complex Travel Arrangements
• Flight and hotel bookings, transportation, changes, insurance, visas and other travel related services
• Planning of itinerary travel route including complex multiple cities route and liaising with clients for meetings
• Reservation of hotel meeting venues, restaurants and work desks in other local offices

The duties assigned above are not a comprehensive list and are a summary of your core duties which may evolve from time to time.

Minimum qualifications and requirements

• Minimum of 5 years of relevant experience
• Good command of spoken and written English
• Proficiency in MS Word, Outlook, Excel and PowerPoint
• Able to work independently, take initiative, proactive in reminding stakeholders with daily tasks, meticulous with details, polite and with positive working attitude
• Strong sense of responsibility and excellent organizational skills

How we will support you

From your first day with us, you will have varied opportunities to continuously grow and development your skills and knowledge. From formal training, informal coaching and mentoring through to skills-based and technical training and on the job learning.

Equal opportunities

At Clifford Chance, we understand that our true asset is our people. Inclusion is good for our team and their families, our firm and society.

We are committed to treating all employees and applicants fairly and equally regardless of their gender, gender identity and expression, marital or civil partnership status, race, colour, national or ethnic origin, social or economic background, disability, religious belief, sexual orientation, or age. This applies to recruitment and selection, terms and conditions of employment including pay, promotion, training, transfer and every other aspect of employment.

We have a variety of flourishing employee networks. These networks are a place for colleagues to share experiences and advocate for change wherever they see an opportunity for improvement.

Our goal is to deliver an equality of opportunity, an equality of aspiration and an equality of experience to everyone who works in our firm.

Find out more about our inclusive culture here .