Policy Escalation Lead — YouTube Trust & Safety (Indonesia)

Google; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Google is hiring a Policy Escalation Specialist for YouTube Trust and Safety to focus on content escalations in the Indonesia market. The role requires fluency in Bahasa Indonesia and the ability to work non-standard hours, including evenings and on-call rotations.

You will collaborate with cross-functional partners across geographies to triage, resolve, and improve escalation processes. The position sits within Google’s APAC Headquarters, emphasizing data-driven decision making, operational

Qualifications

• Bachelor's degree or equivalent practical experience.
• 4 years of experience in Trust and Safety, policy, cybersecurity, content policy/review, anti-abuse, data analytics or related fields.
• Ability to communicate in Bahasa Indonesia fluently in order to review content and manage escalations with content in these languages.
• Ability to work non-standard hours (including on-call rotations, evening and overnight hours), weekends, holidays, and shift-based schedules as required.

Responsibilities

• Manage escalations, with a focus on the Indonesia market, as part of the APAC Headquarters team in the Trust and Safety organization.
• Review and manage escalations including graphic and controversial video content, in line with YouTube's Community Guidelines.
• Ensure that all escalations are triaged, tracked, investigated, resolved and communicated accurately using internal tools and systems. Manage or assist in conducting reviews to capture lessons learned and ensure regular follow-up for any items identified.
• Analyze, identify, prioritize, and deliver operational improvement opportunities.
• Partner with cross-functional teams to define the best plan for resolving escalations and implement fast.

Skills

Bahasa Indonesia fluency

Communication skills

Education

Bachelor's degree or equivalent

Job description

Google is hiring a Policy Escalation Specialist for YouTube Trust and Safety to focus on content escalations in the Indonesia market. The role requires fluency in Bahasa Indonesia and the ability to work non-standard hours, including evenings and on-call rotations.

You will collaborate with cross-functional partners across geographies to triage, resolve, and improve escalation processes. The position sits within Google’s APAC Headquarters, emphasizing data-driven decision making, operational