Policy Escalation Expert, Indonesia Trust & Safety

Google LLC; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Google LLC is seeking a Policy Escalation Specialist for YouTube Trust and Safety with a focus on Bahasa Indonesia. The role involves handling sensitive escalations, triaging and resolving issues across a global workflow, and contributing to process improvements.

You will work with the APAC Headquarters team to manage escalations for the Indonesia market, review graphic content, and ensure timely, accurate communication. Weekend/on-call rotations are required.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 4 years of experience in Trust and Safety, policy, cybersecurity, content policy/review, anti-abuse, data analytics or related fields.
• Ability to communicate in Bahasa Indonesia fluently in order to review content and manage escalations with content in these languages.
• Ability to work non-standard hours (including on-call rotations, evening and overnight hours), weekends, holidays, and shift-based schedules as required.

Responsibilities

• Manage escalations, with a focus on the Indonesia market, as part of the APAC Headquarters team in the Trust and Safety organization.
• Review and manage escalations including graphic and controversial video content, in line with YouTube’s Community Guidelines.
• Ensure that all escalations are triaged, tracked, investigated, resolved and communicated accurately using internal tools and systems. Manage or assist in conducting reviews to capture lessons-learned and ensure regular follow-up for any items identified.
• Analyze, identify, prioritize, and deliver operational improvement opportunities.
• Partner with cross-functional teams to define the best plan for resolving escalations and implement fast.

Skills

Bahasa Indonesia

Education

Bachelor's degree or equivalent practical experience

Job description

Google LLC is seeking a Policy Escalation Specialist for YouTube Trust and Safety with a focus on Bahasa Indonesia. The role involves handling sensitive escalations, triaging and resolving issues across a global workflow, and contributing to process improvements.

You will work with the APAC Headquarters team to manage escalations for the Indonesia market, review graphic content, and ensure timely, accurate communication. Weekend/on-call rotations are required.