Platform Reliability Engineer (Cloud, Kubernetes & Terraform)

Braintrust; Singapore; Hybrid; SGD 80,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Daily lunch, snacks, and beverages

Flexible time off

Competitive salary and equity

Wifi & cellphone stipend

Job summary

Braintrust is seeking Platform Support Engineers to join a small, high-ownership team. You’ll work alongside our Cloud Infrastructure and Engineering teams and support hybrid/self-hosted Braintrust deployments across AWS, Azure, and GCP, behind customers’ VPCs and security controls.

If you enjoy hard infrastructure problems and customer-facing work, this is the role for you. You’ll diagnose issues, ship fixes, and build tooling to prevent recurrence, while collaborating with Product and

Qualifications

• Experience in a customer-facing technical role or backend/infra engineering with customer work.
• Strong Kubernetes fundamentals: deploy, debug, scale workloads and read pod events/logs.
• Hands-on Terraform, and depth in at least one major cloud (AWS strongly preferred).
• Comfort in a backend codebase — Python, TypeScript, or Go — to reproduce and fix bugs.
• Fluency with observability tooling and data-driven approaches.

Responsibilities

• Own customer-facing support for hybrid/self-hosted Braintrust deployments across AWS, Azure, and GCP.
• Debug infrastructure problems: Kubernetes workloads, Terraform state, networking and VPC configuration, IAM and TLS.
• Diagnose performance and reliability issues in the backend using logs, metrics, and traces.
• Lead incident response for customer-impacting issues and drive to resolution.
• Ship fixes by submitting PRs to backend services, Terraform modules, and deployment tooling.
• Build tooling for future incidents: diagnostics, health checks, and self-service paths.
• Write and maintain runbooks and deployment documentation.
• Feed patterns back to Engineering and Product to reduce recurring failures.
• Participate in an on-call rotation for critical issues.

Skills

Customer-facing experience

Kubernetes fundamentals

Terraform

AWS/Azure/GCP

Backend languages (Python, TypeScript,

Observability tooling

Clear communication under pressure

Ownership

Tools

Terraform

Kubernetes

PostgreSQL

ClickHouse

Job description

Braintrust is seeking Platform Support Engineers to join a small, high-ownership team. You’ll work alongside our Cloud Infrastructure and Engineering teams and support hybrid/self-hosted Braintrust deployments across AWS, Azure, and GCP, behind customers’ VPCs and security controls.

If you enjoy hard infrastructure problems and customer-facing work, this is the role for you. You’ll diagnose issues, ship fixes, and build tooling to prevent recurrence, while collaborating with Product and