Platform Support Engineer — Hybrid Infra & Observability

Braintrust Data, Inc.; Singapore; Hybrid; SGD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Daily lunch, snacks, and beverages

Flexible time off

Competitive salary and equity

Job summary

Braintrust Data, Inc. is seeking Platform Support Engineers to own customer-facing support for hybrid and self-hosted Braintrust deployments across AWS, Azure, and GCP. You’ll debug infrastructure problems, diagnose backend performance, and lead incident response with a focus on concrete fixes.

Ideal candidates will have strong Kubernetes fundamentals, hands-on Terraform experience, and backend language proficiency (Python/TypeScript/Go). Fluency with observability tooling is essential.

Qualifications

• Experience in a customer-facing technical role.
• Strong Kubernetes fundamentals: deploy, debug, scale workloads.
• Hands-on Terraform, and depth in at least one major cloud (AWS strongly preferred).
• Comfort in a backend codebase — Python, TypeScript, or Go.
• Fluency with observability tooling and data-driven troubleshooting.

Responsibilities

• Own customer-facing support for hybrid and self-hosted Braintrust deployments across AWS, Azure, and GCP.
• Debug infrastructure problems: Kubernetes workloads, Terraform state, networking and VPC configuration, IAM and permissions, TLS, and cloud-provider quirks.
• Diagnose performance and reliability issues in the backend using logs, metrics, and traces.
• Lead incident response for customer-impacting issues and drive to resolution.
• Ship fixes by contributing PRs to backend services, Terraform modules, and deployment tooling.
• Build diagnostics, health checks, and self-service paths to unblock customers.
• Write and maintain runbooks and deployment documentation.
• Feed patterns back to Engineering and Product to reduce recurring failures.
• Participate in an on-call rotation for critical customer issues.

Skills

Customer-facing role

Troubleshooting

Incident management

Ownership

Clear communication under pressure

Tools

Kubernetes

Terraform

Python

TypeScript

Go

Job description

Braintrust Data, Inc. is seeking Platform Support Engineers to own customer-facing support for hybrid and self-hosted Braintrust deployments across AWS, Azure, and GCP. You’ll debug infrastructure problems, diagnose backend performance, and lead incident response with a focus on concrete fixes.

Ideal candidates will have strong Kubernetes fundamentals, hands-on Terraform experience, and backend language proficiency (Python/TypeScript/Go). Fluency with observability tooling is essential.