Platform Engineer

Mastercard Inc.; Singapore; Hybrid; SGD 150,000 - 230,000; Full time

Job summary

Mastercard Inc. is seeking a Lead Platform Engineer - Network Operations in Singapore.

You will lead complex initiatives, provide advanced technical support for Mastercard’s global network operations, and collaborate across design engineering and operations to ensure scalable data centre networks. The role requires 5+ years in network operations, proficiency in BGP/EIGRP/OSPF, and experience with Cisco/Arista/Aruba/Fortinet/CheckPoint/Palo Alto.

Qualifications

• 5+ years in network operations and L1/L2 support.
• Strong knowledge of BGP, EIGRP, OSPF and OSI troubleshooting.
• Operational familiarity with Cisco/Arista/Aruba/Fortinet/CheckPoint/Palo Alto.
• Ability to coach, multitask and calmly handle high-severity incidents.
• Willingness to work in a 24/7 hybrid global network, including nights and weekends.

Responsibilities

• Lead complex initiatives and provide advanced ops support for Mastercard’s operations environment.
• Handle moderately complex testing, troubleshooting and documentation.
• Develop DR processes with stakeholders to ensure reliable operations and disaster recovery.
• Coordinate changes in the operations environment and guide team assignments.
• Scale systems via automation and improve reliability and velocity.
• Define and review service level objectives with customers and service delivery teams.
• Mentor junior staff through training across the team.

Skills

Network operations

BGP/EIGRP/OSPF

Cisco/Arista

Hybrid work

Shift work

Job description

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Lead Platform Engineer - Network Operations

Overview:

• Supports and assists with the design, architecture, implementation, security and maintenance of large multi-site, multi-vendor network environments.
• Collaborate with design engineering & operations to implement complex network design solutions encompassing end-to-end Data centres infrastructure, firewalls, switching, & routing that scale for strategic growth.
• Support application teams by maintaining a working knowledge of the intricate inter-workings of MasterCard core applications to ensure they operate smoothly within the existing network architecture or provide a new architecture if required. Includes troubleshooting of application impact.
• Do you want to be part of a collaborative environment?
• Are you motivated to stay on the cutting edge of technology?
• Are you able to work with teams of diverse skills and experience?

Role:

In this position, you will:

• Lead complex initiatives and provides advanced technical support for Mastercard’s operations environment, resolving complex escalations as they arise
• Is responsible for moderately-complex testing, troubleshooting, testing, resolving and documentation
• Builds relationships with internal stakeholders to ensure center wide disaster recovery processes are in place technical platform and applications are operating efficiently
• Carries out changes within the operations environment, including coordinating project efforts and provides input on team assignments
• Scales systems sustainably through mechanisms like automation and evolve systems by pushing for changes that improve reliability and velocity
• Defines, manages, and reviews all service level objectives (SLOs) with the customer and service delivery teams
• Mentors junior staff by providing training to develop technical skills and capabilities across the team

All About You

• Have 5+ years in network operations with strong L1/L2 support experience
• Be highly proficient in BGP/EIGRP/OSPF, OSI troubleshooting, and packet analysis
• Have operational familiarity with common enterprise vendors (Cisco/Arista/Aruba/Fortinet/CheckPoint/Palo Alto)
• Be strong in coaching, multitasking, and calm execution during high-severity incidents
• Hybrid working environment while supporting a 24 by 7 Global Network operations.
• Willingness to work in a shift-based environment, including nights, weekends, and holidays as required

Corporate Security Responsibility

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.