Pet Retail Associate — Customer Focus, Upsell & Pet Care

PET LOVERS CENTRE PTE. LTD.; Singapore; On-site; SGD 24,000 - 36,000; Full time

Benefits offered by this job

Sign-on bonus S$600

Medical reimbursement

Health insurance

Quarterly meal allowance

Team bonding

Long service award

Staff purchase discount

Company uniform provided

Job summary

PET LOVERS CENTRE PTE. LTD. is seeking proactive retail staff to greet customers, assist with product selections and operate the cashiering counter in our pet retail stores across Singapore.

You will promote PLC membership, upsell pet accessories, and ensure a clean, safe environment for staff and customers and their animal companions. Candidates must be able to work 5 days a week, including weekends/public holidays, with hours from 10am–10pm (and 11am–9:30pm at certain outlets).

Qualifications

• Able to work 5 days a week, including weekends and public holidays.
• Working Hours: 10am - 10pm (Pet Safari outlets: NEX, Vivo City, The Star Vista and Waterway Point Mall), OR 11am - 9:30pm (Pet Lovers Centre outlets)
• Must be willing to have direct contact with animals and work in pet retail environment (animals, animals' fur & dust)
• Physically fit to carry at least 22kg and can climb the ladder
• Able to handle food packaging products that contain Pork, Beef, Seafood, Lamb & Poultry, etc.

Responsibilities

• Support the day-to-day business operations of the retail store.
• Greeting customers, the moment they enter the store and making them feel welcome.
• Perform cashiering function / Cashiering counter closing.
• Be approachable and be a good listener in discovering customers' needs.
• Recommend a product and solution in meeting customers' needs & objectives.
• Generate interest through the sharing of product knowledge.
• Keeping abreast of product knowledge through continuous learning.
• Overcoming customers' objections.
• Upselling of pet accessories, toys etc.
• Promote and market PLC membership sign-ups & renewals.
• Provide tender loving care to small animals in the store.
• Perform general housekeeping to maintain a safe and hygienic environment for staff, customers and pets.
• Closing sales with pride and a high level of professionalism.

Skills

Customer service

Cashier skills

Upselling

Product knowledge

Communication

Tools

POS system

Job description

PET LOVERS CENTRE PTE. LTD. is seeking proactive retail staff to greet customers, assist with product selections and operate the cashiering counter in our pet retail stores across Singapore.

You will promote PLC membership, upsell pet accessories, and ensure a clean, safe environment for staff and customers and their animal companions. Candidates must be able to work 5 days a week, including weekends/public holidays, with hours from 10am–10pm (and 11am–9:30pm at certain outlets).