Pega Customer Service Application Support Engineer

Accenture

Singapore

On-site

SGD 90,000 - 120,000

Full time

6 days ago

Be an early applicant

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Job summary

Accenture is seeking an experienced Application Support Engineer with strong expertise in Pega Customer Service to support and maintain critical enterprise applications. You will troubleshoot complex issues, ensure system stability, and collaborate with cross-functional teams to deliver high-quality support services that drive business continuity and operational excellence.

You will play a key role in identifying root causes, implementing sustainable solutions, and contributing to continuous

Qualifications

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
Experience in application support or production support.
Strong expertise in Pega Customer Service.
Hands-on experience diagnosing issues and performing root cause analysis.
Experience supporting enterprise-scale applications in fast-paced environments.
Knowledge of incident, problem and change management processes.
Excellent analytical, communication, and stakeholder management skills.
Ability to work in a cross-functional team.

Responsibilities

Provide application support for business-critical systems, ensuring optimal availability, performance, and reliability.
Diagnose, investigate, and resolve complex application, system, and integration issues within defined service levels.
Perform root cause analysis and implement corrective and preventive actions to minimize recurring incidents.
Collaborate with development, infrastructure, and business teams to troubleshoot and resolve technical challenges.
Monitor application health, analyze system performance trends, and proactively identify potential risks or issues.
Support application remediation activities, including defect fixes, enhancements, upgrades, and maintenance initiatives.
Contribute to incident, problem, and change management processes while ensuring adherence to operational standards and best practices.
Share technical knowledge and provide guidance to team members to promote continuous learning and improve support effectiveness.