Patient Services Specialist - Front Desk & Care Support

Singapore National Eye Centre; Singapore; On-site; SGD 20,000 - 27,000; Full time

Job summary

National Neuroscience Institute of Singapore is seeking an ancillary staff member to support daily patient services, registration, and billing in a busy clinical setting.

Responsibilities include assisting doctors, providing translation where needed, handling inquiries, educating patients on appointments and online payments, and ensuring smooth handovers at the start and end of each clinic session. Five-day work week with staggered hours from 8:00 to 18:30.

Qualifications

• GCE 'N' Level with 1–2 years of customer service experience.
• Service-oriented with a pleasant disposition.
• Demonstrate strong interpersonal skills and teamwork.

Responsibilities

• Provide and maintain high standard of service excellence to patients, caregivers, and colleagues.
• Preparation of clinic for daily operations prior to opening and facilitate proper handover at end of each clinic session and at end closing time.
• Assist doctors and act as chaperones during in-clinic consultations and teleconsultations, providing translation support when necessary.
• Timely follow-up of administrative tasks after clinic sessions, including handling inquiries, educating patients on managing appointments and making payments online e.g., using HealthHub, and scheduling appointments promptly.
• Handle counter duties with precision for accurate registration and billing.
• Attend to patient enquiries through various platforms, e.g., face-to-face, phone, and emails.
• Provide financial counseling with knowledge of financial schemes available to patients.
• Ad-hoc duties as assigned.

Skills

Customer service

Interpersonal skills

Education

GCE 'N' Level

Job description

National Neuroscience Institute of Singapore is seeking an ancillary staff member to support daily patient services, registration, and billing in a busy clinical setting.

Responsibilities include assisting doctors, providing translation where needed, handling inquiries, educating patients on appointments and online payments, and ensuring smooth handovers at the start and end of each clinic session. Five-day work week with staggered hours from 8:00 to 18:30.