Patient Service Officer (Dermatology Collective)

Hmimedical; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

Hmimedical is looking for a Patient Service Officer to join their team at Farrer Park and Ngee Ann City in Singapore. This role involves assisting patients with registration, advice on payment options, and supporting doctors during consultations and procedures.

The ideal candidate should have 2 years of experience in customer service or clinical support, and be capable of handling billing accurately. Strong communication skills and attention to detail are essential for success.

Qualifications

• 2 years of customer service or clinical experience preferred.
• Experience with billing and patient management systems.
• Ability to advise patients on healthcare financial matters.

Responsibilities

• Perform patient registration and data entry.
• Advise patients on Medisave and corporate guarantees.
• Assist doctors during medical procedures.
• Handle billing and collection of payments accurately.

Skills

Customer service experience

Clinical support experience

Attention to detail

Excellent communication skills

Job description

Patient Service Officer (Dermatology Collective)

Permanent

Specialist Clinic (Dermatology)

2 years (Customer service or clinical preferred)

Job Description & Requirements

We are now looking for aPatient Service Officer to be part of the team atFarrer Park andNgee Ann City

The successful candidate will be performing the following duties, but not limited to:

• Perform registration: key in patients’ data and register in the system.
• Generate bill estimation form.
• Advise patients on Medisave / medishield / private shield / corporate guarantees and to obtain signatures on the relevant forms.
• Follow up with doctors or clinic staff on completing the information required.
• Providing advice on pre and post-procedure care
• Following up with patients post-procedure
• Assisting the doctor during consultations, surgical, medical, and aesthetic procedures
• Booking of appointments in the system.
• Alert and rectify duplicate patients’ records in the system.
• Assist in training and guiding new and junior staff.
• Handle billing, collection of payment (cash, NETS, credit cards, cheques) with integrity and accuracy.
• Perform daily closing of collections and alert superiors on discrepancies if any.
• Rotation between Ngee Ann City and Farrer Park Clinics