Patient Service Associate (Outpatient Clinic)

KK Women's & Children's Hospital; Singapore; On-site; SGD 28,000 - 40,000; Full time

Job summary

KK Women's and Children's Hospital in Singapore is seeking a customer-oriented Front Desk / patient services assistant for a 1-year contract. You will assist the doctors in consultation rooms, schedule appointments, handle billing transactions, and answer patient enquiries with professionalism and empathy.

Applicants should have at least GCE 'N' Level qualifications; prior experience in customer service or healthcare is a plus.

Qualifications

• GCE 'N' Level qualification or equivalent.
• Experience in customer service or healthcare is advantageous.

Responsibilities

• Assist doctors during consultations and treatments.
• Schedule patient appointments and manage the clinic calendar.
• Process billing transactions and handle patient enquiries.

Skills

Customer service

Healthcare experience

Education

GCE 'N' Level

Job description

Company description:

KK Women's and Children's Hospital has evolved over the decades, since its founding in 1858, into a regional leader in Obstetrics, Gynaecology, Paediatrics and Neonatology. Today, the 830-bed hospital is a referral centre providing tertiary services to handle high-risk conditions in women and children. More than 400 specialists adopt a multi-disciplinary and holistic approach to treatment, and harness the latest innovations and technology for the best medical care possible. As an academic healthcare institution, KKH believes that world-class clinical training and research are imperative in raising the standard of care. Hence, the Hospital has adopted a culture of innovation as it strives for world-class clinical leadership. As we continually raise the bar on clinical excellence, we are sensitive to our patient's needs for a pleasant hospital experience; one where they receive seamless service and enjoy the warmth of compassionate care in a healing environment.

Job description:

Job Description

You will assist the doctors in the consultation rooms, when doctors review patients and/or provide treatments to patients. You will also be required to facilitate the patients' visits by scheduling appointments, completing billing transactions and attending to patients' enquiries.

Job Requirements

• At least GCE ‘N' Level qualifications
• Applicants with work experience in the customer service/healthcare industry will have an advantage
• Vacancies include those in our women clinic, for a 1-year Contract period.