Patient Service Associate (1 year, Sengkang, $2500) #HJY

Recruit Express Pte Ltd; Singapore; On-site; SGD 25,000 - 30,000; Full time

Job summary

Recruit Express Pte Ltd is seeking staff to greet and register patients, schedule appointments, and coordinate referrals at a health monitoring station in Sengkang. You will handle payments, respond to inquiries, and ensure patient concerns are resolved promptly with courteous service.

Shifts include early starts as needed (7am roster) and a 44-hour work week under a 1-year contract, requiring basic computer use for registrations and payments.

Qualifications

• Proficient with computer-based patient registration and payment processing.

Responsibilities

• Greet and register patients.
• Schedule patient appointments.
• Coordinate referrals for specialists.
• Handle payments and respond to patient inquiries.
• Manage patient concerns with timely resolution and escalation when needed.
• Communicate effectively to provide high level customer service.
• Work at Health monitoring station and assist with height/weight/blood pressure measurements.

Skills

Customer service

Computer literacy

Job description

Salary: $2500
Locations: Sengkang
Duration: 1 year contract

Working hours
Weekday: 7am to 7pm (Only need to work 8 hours a day on weekday – Need to follow the roster planned by supervisor) – Certain day might be 645am but quite rare
Every Sat: 7am to 130pm (Only need to work 4 hours on Sat - Need to follow the roster planned by supervisor)

44 hours per work week

Job Scope

• Greet and register patients


• Schedule patient appointment


• Coordinate specialists' consultation referrals


• Handle payments and respond to patient enquiries in a courteous and professional manner


• Manage patient concerns, ensuring timely resolution and escalation when necessary


• Communicate effectively with patients to provide a high level of customer service


• Will be stationed at Health monitoring station based on roster. Involved in taking height / weight and blood pressure for patients at Health monitoring station

Requirements

• Must be comfortable to use computer for patient registration / schedule appointment / payment


• Must be ok to start as early as 7am on certain days. So certain days will start at 7am / 730am / 8am and so on