Patient Relations Executive

Alfa Medicus Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading healthcare provider in Singapore is looking for a Business Office Associate to enhance patient experience and clinic operations. The role involves delivering excellent service to patients and staff, coordinating theatre bookings, and managing appointment calendars. Candidates should have a GCE “O” Level or Diploma in Business Administration/Healthcare Management along with good communication skills. This position offers career growth within a fast-growing healthcare group with structured training and attractive benefits.

Benefits

Career growth opportunities

Structured training for long-term development

Attractive benefits

Positive, team-oriented work culture

Qualifications

• GCE “O” Level or Diploma in Business Administration/Healthcare Management is essential.
• Good communication and interpersonal skills with a patient-first mindset required.
• Proficiency in Microsoft Word, Excel, and Outlook expected.

Responsibilities

• Deliver excellent frontline service to patients, families, and clinical staff.
• Coordinate and confirm operating theatre bookings to ensure smooth scheduling.
• Support patient registration, documentation, and insurance claims submission.
• Generate tax invoices and receipts; maintain accurate records.
• Manage appointment calendars and follow-up visits efficiently.
• Ensure strict confidentiality and compliance with healthcare policies.
• Collaborate closely with clinical teams to optimize patient flow.
• Provide administrative and clerical support as required.

Skills

Good communication skills

Interpersonal skills

Proficiency in Microsoft Word

Proficiency in Excel

Proficiency in Outlook

Education

GCE “O” Level or Diploma in Business Administration/Healthcare Management

Job description

Are you passionate about making a difference in patients’ lives through excellent service and teamwork? Join our growing healthcare team as a Business Office Associate, where you’ll play a vital role in ensuring smooth daily clinic operations and a positive patient experience.

Key Responsibilities

• Deliver excellent frontline service to patients, families, and clinical staff.
• Coordinate and confirm operating theatre bookings to ensure smooth scheduling.
• Support patient registration, documentation, and insurance claims submission.
• Generate tax invoices and receipts; maintain accurate records.
• Manage appointment calendars and follow-up visits efficiently.
• Ensure strict confidentiality and compliance with healthcare policies.
• Collaborate closely with clinical teams to optimize patient flow.
• Provide administrative and clerical support as required.

Requirements

Essential:

• GCE “O” Level or Diploma in Business Administration / Healthcare Management.
• Good communication and interpersonal skills with a patient-first mindset.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Willingness to work rotating shifts, including alternate Saturdays.

Preferred:

• Prior experience in a healthcare, surgical, or clinic environment.
• Fast learner, adaptable, and able to work in a dynamic environment.

Why Join Us

• Be part of a fast-growing private healthcare group with career growth opportunities.
• Support meaningful clinical work that makes a real difference.
• Structured training provided for long-term development.
• Attractive benefits and convenient locations.
• Positive, team-oriented work culture.