Partner Technology Architect

SERVICENOW PTE. LTD.; Singapore; On-site; SGD 210,000 - 270,000; Full time

Job summary

ServiceNow is seeking a Partner Technology Architect to serve as the primary strategic interface for our Global and Strategic Regional partners, driving growth through pre‑sales technical excellence, business development, solution strategy, and AI‑first technology adoption.

You will translate platform capabilities, AI innovation, and industry context into repeatable, outcome‑driven offerings that partners can build, scale, and monetize.

Qualifications

• 8+ years of experience in pre-sales solution consulting or enterprise technology advisory.
• Proven experience with partners, SI, hyperscalers, or technology alliances.
• Strong executive presence to influence VP+ stakeholders.
• Ability to translate business needs into AI-enabled partner offerings.

Responsibilities

• Serve as the primary strategic interface for designated partners.
• Lead joint business planning and alignment of go-to-market priorities.
• Drive pre-sales discovery, executive briefings and solution demonstrations.
• Translate platform and AI capabilities into scalable partner solutions.
• Design and lead proofs of concept and co-demonstrations.
• Provide escalation support for critical partner-led opportunities.

Skills

Pre-sales

Partner strategy

Executive presence

Enterprise advisory

AI knowledge

Tools

Now Assist

AI Agents

Job description

ServiceNow is seeking a Partner Technology Architect to serve as the primary strategic interface for our Global and Strategic Regional partners. In this role, you will drive holistic partner growth through pre‑sales technical excellence, business development, solution strategy, and AI‑first technology adoption. You will combine trusted advisory relationships with partner executives, industry‑aligned solution architecture, and go‑to‑market leadership into a single accountable role — translating platform capabilities, AI innovation, and industry context into repeatable, outcome‑driven offerings that partners can build, scale, and monetize.

While this role expands into strategic business development and co‑innovation, pre‑sales technical excellence remains the primary operational foundation — including technical discovery, solution demonstrations, proof‑of‑concept leadership, and architectural validation that accelerates partner‑led customer engagements.

What you get to do in this role:

As a Partner Technology Architect, you will serve as the dedicated strategic counterpart for assigned partner organizations, owning the full spectrum from pre‑sales technical engagement through strategic co‑innovation and business growth advisory.

Partner Strategy & Business Development

• Serve as the primary strategic interface for assigned partners, building trusted relationships with partner executives and practice leaders.

• Lead joint business planning to align partner investments, industry focus, and go‑to‑market priorities across all routes to market.

• Advise partners on practice growth, specialization strategy, and readiness for AI‑enabled offerings.

• Influence partner‑sourced and partner‑influenced pipeline through offer‑led strategy and solution differentiation.

Pre‑Sales Excellence & Solution Strategy

• Lead and support technical discovery sessions, executive briefings, and solution demonstrations that articulate platform value and accelerate partner‑led deal velocity.

• Drive solution strategy, helping partners align offerings to high‑value industry workflows and customer outcomes.

• Translate platform and AI capabilities into partner‑differentiated, scalable solutions at the conceptual and architectural level.

• Maintain strong workflow fluency across enterprise domains including CRM, IT, Security, and Business Services.

• Design and execute partner‑led proofs of concept and co‑demonstrations that prove business value, technical feasibility, and competitive differentiation.

• Provide technical escalation support for critical partner‑led opportunities, ensuring partners have access to deep expertise at key deal milestones.

AI‑First Innovation & Co‑Creation

• Champion AI‑first solution design, including intelligent workflows, automation, and agent‑based use cases.

• Orchestrate partner engagement with Partner Solution Architects and domain‑specialist advisors (AI, CRM, Security & Risk) to accelerate solution development.

• Ensure partner offerings progress from concept through validation to scalable commercialization.

• Promote responsible, enterprise‑ready AI adoption aligned to governance and trust standards.

Value Engineering & Orchestration

• Connect solution strategy to measurable business outcomes including efficiency, growth, ROI, and time‑to‑value.

• Support executive‑level conversations with clear value narratives and outcome‑based storytelling.

Coordinate across internal specialist teams to deliver a unified partner experience, not fragmented touchpoints.

To be successful in this role you have:

Required:

8+ years of experience in pre‑sales solution consulting, partner strategy, enterprise technology advisory, or related roles with proven success leading technical discovery, demonstrations, and partner engagements.

Proven experience working directly with partners, system integrators, hyperscalers, or technology alliances.

Strong executive presence with the ability to influence senior partner stakeholders at VP+ level.

Demonstrated ability to connect business strategy, industry context, and technology solutions into actionable partner growth plans.

Experience shaping or scaling partner practices, offerings, or go‑to‑market motions.

Solid understanding of enterprise platforms and workflow‑based solutions at the conceptual and architectural level.

Working knowledge of AI‑enabled use cases, automation patterns, and data‑driven workflows.

Deep familiarity with at least one industry vertical (e.g., Financial Services, Healthcare, Manufacturing, Public Sector).

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‑making, or problem‑solving.

Preferred & Standout Experience:

Experience with ServiceNow platform and AI capabilities (Now Assist, AI Agents).

Background in management consulting, strategy advisory, or partner business development.

ServiceNow certifications (e.g., CSA, CIS, or architectural certifications).

Experience across multiple partner routes to market (C&I, MSP, Reseller, Hyperscaler, Build).

Familiarity with competitive platforms and ability to articulate ServiceNow differentiation.

Travel for partner, customer, and organizational activities up to 50%.

What This Role Does Not

Perform platform configuration, development, or solution delivery.

Manage commercial contracts, pricing, or financial program management.

Replace deep technical or implementation specialist roles (leverages domain‑specialist advisors and Partner Solution Architects for depth).

Own day‑to‑day partner relationship management (coordinates with Partner Management).

To be successful in this role you have:

Required:

• 8+ years of experience in pre‑sales solution consulting, partner strategy, enterprise technology advisory, or related roles with proven success leading technical discovery, demonstrations, and partner engagements.

• Proven experience working directly with partners, system integrators, hyperscalers, or technology alliances.

• Strong executive presence with the ability to influence senior partner stakeholders at VP+ level.

• Demonstrated ability to connect business strategy, industry context, and technology solutions into actionable partner growth plans.

• Experience shaping or scaling partner practices, offerings, or go‑to‑market motions.

• Solid understanding of enterprise platforms and workflow‑based solutions at the conceptual and architectural level.

• Working knowledge of AI‑enabled use cases, automation patterns, and data‑driven workflows.

• Deep familiarity with at least one industry vertical (e.g., Financial Services, Healthcare, Manufacturing, Public Sector).

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‑making, or problem‑solving.

Preferred & Standout Experience:

• Experience with ServiceNow platform and AI capabilities (Now Assist, AI Agents).

• Background in management consulting, strategy advisory, or partner business development.

• ServiceNow certifications (e.g., CSA, CIS, or architectural certifications).

• Experience across multiple partner routes to market (C&I, MSP, Reseller, Hyperscaler, Build).

• Familiarity with competitive platforms and ability to articulate ServiceNow differentiation.

• Travel for partner, customer, and organizational activities up to 50%.

What This Role Does Not

• Perform platform configuration, development, or solution delivery.

• Manage commercial contracts, pricing, or financial program management.

• Replace deep technical or implementation specialist roles (leverages domain‑specialist advisors and Partner Solution Architects for depth).

• Own day‑to‑day partner relationship management (coordinates with Partner Management).