Partner Services Development Manager, Asia

UNAVAILABLE; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

DocuSign is seeking a Partner Development Manager for Asia to guide partners in building, scaling, and maturing profitable services practices around DocuSign solutions. This role focuses on implementation, integration, and managed services opportunities, with delivery methodologies and standards established for scalable outcomes.

You will work to define partner services portfolios, enable internal delivery capabilities, and drive certifications while collaborating with partners to achieve

Qualifications

• 6+ years of experience in partner management, channel development, or business development.
• Experience in technology/SaaS ecosystems preferred.
• Strong presentation and communication skills.

Responsibilities

• Guide partners in building and scaling profitable services practices around DocuSign solutions.
• Collaborate with partners to define services portfolios and packaging.
• Develop internal delivery capabilities including training paths and competency frameworks.
• Design and adopt standardized delivery methodologies for implementations.
• Promote quality standards, governance, and best practices.
• Conduct periodic reviews of partner-led projects for standards.
• Develop enablement plans for partner services and technical teams.
• Deliver training on implementation best practices and security considerations.
• Drive certifications and advanced skills development.
• Collaborate to develop services business plans with revenue targets.
• Provide guidance on services economics to improve profitability.

Skills

Partner management

Channel development

Business development

SaaS business models

Stakeholder management

Presentation skills

Training and coaching

Education

Bachelor's degree

Job description

What you’ll do

The Partner Development Manager, Asia is primarily responsible for guiding Docusign partners in building, scaling, and maturing profitable services practices around Docusign solutions. This role focuses on helping partners develop implementation, integration, and managed services offerings; define delivery methodologies and standards; and build the internal capabilities needed to deliver high-quality customer outcomes at scale.

This position is an individual contributor role reporting to the Sr. Director, Channel Resell.

• Guide partners in building and scaling a profitable services practice around Docusign solutions, including implementation, integration, and managed services offerings
• Collaborate with partners to define services portfolios, service catalogs, and packaging that align to customer needs and Docusign go-to-market priorities
• Support partners in developing internal delivery capabilities, including hiring plans, role definitions, training paths, and competency frameworks for consultants and architects
• Work with partners to design and adopt standardized delivery methodologies and project frameworks for Docusign implementations
• Establish and promote quality standards, governance models, and best practices aligned with Docusign professional services and product guidelines
• Conduct periodic reviews of partner-led projects to ensure adherence to standards and to identify opportunities for continuous improvement
• Build and execute enablement plans specifically targeted at partner services and technical teams (consultants, solution architects, project managers)
• Develop and deliver training on implementation best practices, integration patterns, security and compliance considerations, and ongoing customer adoption strategies
• Drive certifications and advanced skills development to ensure partners maintain a high level of technical and delivery capability
• Collaborate with partners to develop services business plans, including revenue targets, utilization goals, pricing strategies, and investment priorities
• Provide guidance on services economics (e.g., rate cards, delivery models, margin optimization) to help partners run profitable Docusign practices, and recommend actions to improve efficiency and profitability
• Ensure partner services offerings are designed to drive strong customer outcomes, from initial deployment through ongoing adoption and expansion
• Promote partner-led customer success motions (e.g., health checks, optimization services) that increase Docusign usage and value realization
• Gather feedback from customers and partners to refine services offerings and identify new high-value service opportunities
• Support partners in designing robust solution architectures and integration approaches for complex customer environments
• Co‑create demo use cases and proof‑of‑concept scenarios with partners that showcase Docusign solutions in their specific domain or industry
• Maintain visibility into partner services capacity, certifications, project pipelines, and delivery outcomes
• Provide regular insights and recommendations to regional leadership on partner services performance, capability gaps, and investment needs
• Adhoc duties as directed by Management

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• Bachelor’s degree in business, marketing, or a related field (or equivalent experience)
• 6+ years of experience in partner management, channel development, or business development, preferably in the technology sector

Preferred

• Deep understanding of SaaS business models, partner economics, and channel incentive structures
• Proven track record in building or scaling services practices (implementation, integration, managed services) through partners or consulting firms
• Experience with eSignature, IAM, or adjacent security/enterprise platforms is highly desirable
• Strong understanding of project delivery methodologies, services economics, and quality management
• Existing relationships within the target partner ecosystem (systems integrators, ISVs, resellers, etc.)
• Network of contacts at consulting firms or technology partners relevant to the industry
• Strong presentation, training, and communication skills
• Services- and customer-outcome–centric mindset, with a focus on long-term partner success
• Collaborative, proactive, and results-oriented mindset

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at [e-mail].

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