Partner Experience Specialist, gTech Ads Sellside

Google; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Google in Singapore is seeking a qualified professional to provide Level-2 consultations on policy, compliance, billing, and payout escalations, while helping to shape internal guides and escalation workflows across AdSense, AdMob, and Google Ad Manager.

You will lead operational readiness initiatives, analyse partner friction and trends, and collaborate with Product, Finance, and Operations teams to deliver long-term improvements.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 2 years of experience in solution consulting, project management, customer operations, or operational workflow management.
• Experience resolving complex partner escalations and identifying operational friction to streamline workflows.
• Experience analyzing data and operational trends using SQL, dashboards, or spreadsheets.
• Experience autonomously leading end-to-end projects, influencing cross-functional stakeholders, and communicating updates effectively.
• Experience with digital advertising, publisher monetization platforms, digital media, or technology operations.
• Experience developing technical workflows, optimizing help center resources, or improving automated self-service support tools.

Responsibilities

• Provide Level-2 consultations for partner managers and support teams on complex policy, compliance, billing, tax, or payout escalations.
• Author and update internal knowledge base guides, escalation workflows, and troubleshooting documentation across Sellside products (AdSense, AdMob, Google Ad Manager).
• Lead operational readiness, compliance launches, and partner enablement for regulatory mandates (e.g., GDPR, CMP) or billing and payment system updates.
• Analyze partner friction, enforcement trends, appeal rejections, or billing disputes to deliver actionable insights and drive product improvements with cross-functional teams.
• Scale self-service resolution and automated support infrastructure, including training AI troubleshooters and optimizing external help center resources.

Skills

Solution consulting

Project management

Customer operations

Operational workflows

Escalation management

Data analysis

Cross-functional leadership

Ad tech knowledge

Self-service tooling

Education

Bachelor’s degree or equivalent practical experience

Tools

SQL

Dashboards

Spreadsheets

Job description

Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
• 2 years of experience in solution consulting, project management, customer operations, or operational workflow management.

Preferred qualifications:

• Experience resolving complex partner escalations and identifying operational friction to streamline workflows and implement long-term process improvements.
• Experience analyzing data and operational trends (e.g., using SQL, dashboards, or spreadsheets) to identify root causes and deliver long-term solutions.
• Experience autonomously leading end-to-end projects, influencing cross-functional stakeholders (e.g., Product, Finance, Operations), and communicating updates effectively.
• Experience with digital advertising, publisher monetization platforms (e.g., AdSense, AdMob, Google Ad Manager), digital media, or technology operations.
• Experience developing technical workflows, optimizing help center resources, or improving automated self-service support tools.

About The Job

gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner. gTech Ads Sellside is a solution-generating force that helps our sales teams and publishers. These solutions need to be scalable to support millions of customers worldwide. In addition to troubleshooting on the customer side, we work with Sales, Product, and Engineering teams within Google to develop better tools and services to improve our products based on the evolving needs of our users. As a cross-functional and global team, it's our job to help keep the lights on and the ads fresh. Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products. To learn more about gTech, check out our video.

Responsibilities

• Provide Level-2 consultations for partner managers and support teams on complex policy, compliance, billing, tax, or payout escalations.
• Author and update internal knowledge base guides, escalation workflows, and troubleshooting documentation across Sellside products (AdSense, AdMob, Google Ad Manager).
• Lead operational readiness, compliance launches, and partner enablement for regulatory mandates (e.g., GDPR, CMP) or billing and payment system updates.
• Analyze partner friction, enforcement trends, appeal rejections, or billing disputes to deliver actionable insights and drive product improvements with cross-functional teams.
• Scale self-service resolution and automated support infrastructure, including training AI troubleshooters and optimizing external help center resources.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.