Partner Experience Lead for Ads Operations

Google; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Google in Singapore is seeking a qualified professional to provide Level-2 consultations on policy, compliance, billing, and payout escalations, while helping to shape internal guides and escalation workflows across AdSense, AdMob, and Google Ad Manager.

You will lead operational readiness initiatives, analyse partner friction and trends, and collaborate with Product, Finance, and Operations teams to deliver long-term improvements.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 2 years of experience in solution consulting, project management, customer operations, or operational workflow management.
• Experience resolving complex partner escalations and identifying operational friction to streamline workflows.
• Experience analyzing data and operational trends using SQL, dashboards, or spreadsheets.
• Experience autonomously leading end-to-end projects, influencing cross-functional stakeholders, and communicating updates effectively.
• Experience with digital advertising, publisher monetization platforms, digital media, or technology operations.
• Experience developing technical workflows, optimizing help center resources, or improving automated self-service support tools.

Responsibilities

• Provide Level-2 consultations for partner managers and support teams on complex policy, compliance, billing, tax, or payout escalations.
• Author and update internal knowledge base guides, escalation workflows, and troubleshooting documentation across Sellside products (AdSense, AdMob, Google Ad Manager).
• Lead operational readiness, compliance launches, and partner enablement for regulatory mandates (e.g., GDPR, CMP) or billing and payment system updates.
• Analyze partner friction, enforcement trends, appeal rejections, or billing disputes to deliver actionable insights and drive product improvements with cross-functional teams.
• Scale self-service resolution and automated support infrastructure, including training AI troubleshooters and optimizing external help center resources.

Skills

Solution consulting

Project management

Customer operations

Operational workflows

Escalation management

Data analysis

Cross-functional leadership

Ad tech knowledge

Self-service tooling

Education

Bachelor’s degree or equivalent practical experience

Tools

SQL

Dashboards

Spreadsheets

Job description

Google in Singapore is seeking a qualified professional to provide Level-2 consultations on policy, compliance, billing, and payout escalations, while helping to shape internal guides and escalation workflows across AdSense, AdMob, and Google Ad Manager.

You will lead operational readiness initiatives, analyse partner friction and trends, and collaborate with Product, Finance, and Operations teams to deliver long-term improvements.