P2P Partner Operations Lead

United States Digital Space LLC; Singapore; On-site; SGD 120,000 - 190,000; Full time

Benefits offered by this job

Competitive pay

Education subsidy

Team events

Wellness allowance

Healthcare coverage

Job summary

United States Digital Space LLC is seeking a growth/relationship leader to own the P2P liquidity provider programme and manage a high-value partner network across multiple markets. You will guide a team of account managers, define strategies, and use data to drive decisions for deeper marketplace depth and better partner experience.

English proficiency is required; Mandarin is beneficial for Greater China coverage. The role prioritizes growth, with risk considerations as a secondary plus.

Qualifications

• 7+ years in growth, account management or relationship management for high-value users or clients, including team leadership.
• Proven experience managing high-volume client or partner relationships and improving partner engagement and service quality.
• Strong data and funnel fluency: owns metrics, runs analysis, steers decisions from data.
• High-energy and genuinely hungry: frontline builder who pushes into harder markets.
• Backgrounds in payments, remittance or fintech are relevant; crypto experience is a plus.
• English proficiency; Mandarin is a plus for Greater China coverage.

Responsibilities

• Own the P2P liquidity provider programme: monitor marketplace depth and coverage and improve partner satisfaction and retention.
• Lead and grow a team of account managers, setting direction and raising the operating bar.
• Manage the liquidity-provider programme, tiering frameworks, account management and retention.
• Lead growth strategy and retention funnel with data: build/read funnels, produce analyses, and turn into decisions.
• Contribute to user quality and marketplace health, partnering with user risk for high-risk profiling and dispute reduction.

Skills

Growth & account mgmt

Team leadership

Multi-market experience

High-volume partnerships

Data & funnel fluency

Entrepreneurial mindset

Payments/fintech background

Crypto experience welcome

English proficiency

Mandarin preferred

Job description

Who We Are

At the company, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

the company is a leading crypto exchange, and the developer of the company Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). the company is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles: *We Before Me*, *Do the Right Thing*, and *Get Things Done*. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

the company is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products the company, the company Wallet, OKLink and more.

About the role

the company runs a large peer-to-peer (P2P) crypto marketplace: an escrow-protected orderbook where users buy and sell crypto for local fiat through verified liquidity providers, with support for a wide range of local payment methods. The professional liquidity providers who post offers are what keep the marketplace deep and reliable.

You will lead a team that owns the relationship with these key liquidity providers in variousmarkets: supporting partners' operational needs, maintaining marketplace depth and reliability, and improving partner experience. This is a builder's seat: high ownership, frontline, and fast-moving.

What you'll do

• Own the P2P liquidity provider programme: monitor marketplace depth and coverage, and improve partner satisfaction and retention
• Lead and grow a team of account managers, setting direction and raising the operating bar.
• Manage the liquidity-provider programme, tiering frameworks, account management and retention\
• Lead the growth strategy and retention funnel with data: build and read funnels, produce recurring analysis, and turn it into decisions.
• Contribute to user quality and marketplace health, partnering with the user risk team on high-risk user profiling and dispute reduction. (Growth is the priority; risk exposure is a plus, not a requirement.)

What we're looking for

• 7+ years in growth, account management or relationship management for high-value users or clients, including team leadership, with a track record of managing partner programmes at scale. Multi-market experience is strongly preferred.
• Proven experience managing high-volume client or partner relationships and improving partner engagement and service quality.
• Strong data and funnel fluency: owns metrics, runs analysis, steers decisions from data.
• High-energy and genuinely hungry: gets on the frontline, has built something 0 to 1, and pushes into harder markets rather than safer ones.
• Backgrounds in payments, remittance or fintech are especially relevant. Crypto or digital-currency experience is a plus, not a requirement. Strong operators from large internet and marketplace companies are also welcome.
• Working proficiency in English. At least one of the two roles also requires working proficiency in Mandarin (liquidity-provider and stakeholder coverage across Greater China markets).

Nice to have

• Experience with fiat on-ramp / off-ramp, cross-border payments, or remittance.
• Exposure to emerging markets (Southeast Asia, Africa, LatAm, MENA).
• Experience with user-segmentation, high-risk-user filtering, or trust and safety / fraud operations.

Perks & Benefits

• Competitive total compensation package
• L&D programs and Education subsidy for employees' growth and development
• Various team building programs and company events
• Wellness and meal allowances
• Comprehensive healthcare schemes for employees and dependants
• More that we love to tell you along the process!

Notice

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