P2P Partner Operations Lead

Seoulstart; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Seoulstart in Singapore seeks a senior leader to own the P2P liquidity provider programme analytics and partner outcomes, shaping growth through data-driven decisions. You will lead a team of account managers, design tiering and retention frameworks, and translate funnel insights into strategic actions, while partnering with risk to reduce disputes and manage high-risk users.

English fluency required; Mandarin preferred for Greater China coverage.

Qualifications

• 7+ years in growth, account management, or relationship management with leadership.
• Proven experience managing high-volume partner relationships and service quality.
• Strong data and funnel fluency, running analysis to steer decisions.
• Working proficiency in English; Mandarin needed for Greater China coverage.

Responsibilities

• Own the P2P liquidity provider programme monitoring depth and coverage.
• Lead and grow a team of account managers, raising the operating bar.
• Manage liquidity-provider tiering frameworks and retention initiatives.
• Build and read growth funnels, turning recurring analysis into decisions.
• Partner with the risk team on high-risk user profiling and dispute reduction.

Skills

Growth leadership

Partner management

Data-driven decisions

English proficiency

Mandarin for Greater China

Job description

What you'd do:

• Own the P2P liquidity provider programme monitoring depth and coverage
• Lead and grow a team of account managers, raising the operating bar
• Manage liquidity-provider tiering frameworks and retention initiatives
• Build and read growth funnels, turning recurring analysis into decisions
• Partner with the risk team on high-risk user profiling and dispute reduction

What they want:

• 7+ years in growth, account management, or relationship management with leadership
• Proven experience managing high-volume partner relationships and service quality
• Strong data and funnel fluency, running analysis to steer decisions
• Working proficiency in English; Mandarin needed for Greater China coverage

Nice to have:

• Experience with fiat on-ramp, off-ramp, or cross-border remittance
• Exposure to emerging markets such as Southeast Asia, Africa, or LatAm
• Experience with high-risk-user filtering or trust and safety operations 7+ years in growth, account management, or relationship management with leadership Proven experience managing high-volume partner relationships and service quality Strong data and funnel fluency, running analysis to steer decisions Working proficiency in English; Mandarin needed for Greater China coverage