Outlet Operations Lead: Multi-Outlet Impact

IDS Aesthetics Ptd Ltd; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

You will help monitor standards, manage inventory, coordinate IT and facilities, and work with Marketing, Accounts, Logistics and other departments on promotions and operational initiatives.

Qualifications

• Diploma or Degree in Business Administration, Operations Management, or related field.
• 3 years of relevant experience in operations/outlet management.
• Strong organisational, coordination and problem-solving abilities.
• Excellent communication and interpersonal skills; able to work across departments.

Responsibilities

• Oversee daily operations of all outlets and ensure compliance with policies and regulations.
• Monitor outlet standards including staff attendance, grooming, service quality, and premises condition.
• Coordinate inventory management: stock monitoring, forecasting, ordering and records.
• Collaborate with Marketing, Accounts, Logistics and other departments on promotions and initiatives.
• Coordinate maintenance of equipment and facilities with vendors.
• Manage outlet staff rostering, leave administration and training assessments.
• Ensure licences and regulatory requirements are maintained and renewed.
• Support quality/compliance audits and follow-up actions.
• Coordinate IT support and procurement of hardware/software.
• Oversee facilities: air-conditioning, lighting, CCTV and equipment.
• Prepare operational reports and documentation.
• Identify operational issues promptly and coordinate timely resolutions.
• Perform other duties as assigned.

Skills

Organisational skills

Coordination

Problem-solving

Communication

Teamwork

Time management

Travel readiness

Independent worker

Education

Diploma or Degree in Business Administration / Operations Management

Tools

Microsoft Office

Job description

You will help monitor standards, manage inventory, coordinate IT and facilities, and work with Marketing, Accounts, Logistics and other departments on promotions and operational initiatives.