OTC & SAP Customer Service Specialist (Manufacturing)

Recruit Express Pte Ltd; Singapore; On-site; SGD 27,000 - 45,000; Full time

Job summary

Recruit Express Pte Ltd in Singapore is seeking an experienced Order-to-Cash specialist to manage the end-to-end process for designated countries. You will process customer orders in SAP, support sales and customer service, and coordinate shipping and export documentation.

This 6-month contract requires 3–5 years in manufacturing, SAP proficiency, strong logistics knowledge, and excellent stakeholder communication to liaise with multiple teams.

Qualifications

• 3–5 years of relevant experience, preferably in an MNC manufacturing environment.
• Experience with SAP ERP is required.
• Strong knowledge of logistics, shipping and export documentation.
• Asia import shipment experience is advantageous.
• Knowledge of financing, credit management and Global Trade Services is advantageous.

Responsibilities

• Manage the complete Order-to-Cash (OTC) process
• Process customer orders accurately using SAP
• Provide sales and customer service support for designated countries
• Coordinate shipping and export documentation
• Handle customer enquiries, complaints and sample requests
• Liaise with Trade Compliance teams on customer profiles and documentation
• Coordinate with Sales, Marketing, Supply Chain, Accounts Receivable, Credit and Legal teams
• Follow up on logistics, credit and order-related matters
• Support import/export shipments and relevant documentation

Skills

Logistics knowledge

Stakeholder management

Attention to detail

Tools

SAP

MS Office

Job description

Recruit Express Pte Ltd in Singapore is seeking an experienced Order-to-Cash specialist to manage the end-to-end process for designated countries. You will process customer orders in SAP, support sales and customer service, and coordinate shipping and export documentation.

This 6-month contract requires 3–5 years in manufacturing, SAP proficiency, strong logistics knowledge, and excellent stakeholder communication to liaise with multiple teams.