Ops Performance & Change Lead – AML & KYC Analytics

1011 United Overseas Bank Ltd; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

1011 United Overseas Bank Ltd is seeking an experienced Senior AML Operations professional to oversee pipeline governance, dashboards, and performance insights within a global bank setting. You will drive standardisation, data-driven decisions, and cross‑functional collaboration across AML, KYC, and operations teams.

Ideal candidates bring 8–12 years in AML/Financial Crime operations, a track record of process improvement, and strong stakeholder engagement across business, compliance, and

Qualifications

• Degree in Business, Banking, Finance, Data Analytics, Operations Management, Risk Management, or a related discipline.
• 8–12 years of experience in AML Operations, KYC Operations, Financial Crime Operations, Business Management, Operations Governance, MIS Reporting, or Workforce/Performance Management within banking or financial services.
• Proven experience managing operational performance, reporting governance, dashboards, and large-scale workflow monitoring.
• Experience working within AML, KYC, Client Lifecycle Management, Financial Crime Compliance, or Operations environments is highly preferred.
• Demonstrated experience leading process improvement, operational transformation, and change initiatives.
• Experience in stakeholder engagement across business, operations, compliance, and technology teams.

Responsibilities

• Own and oversee the end-to-end SOW case pipeline through dashboards and reporting tools; monitor volumes, inflow/outflow, backlog, and ageing trends across segments.
• Lead the design, build, and enhancement of performance dashboards; define KPIs and metrics for throughput, SLA adherence, rework, and productivity.
• Oversee SLA adherence and performance trends; identify drivers of delays and inefficiencies; translate data into actionable insights.
• Track key stages of the case lifecycle (preparation, RFI, rework, submission) and monitor RFI volumes and turnaround.
• Lead process improvement initiatives to enhance efficiency; support system enhancements and governance.
• Engage stakeholders across operations, reviewers, and business teams; present dashboard insights and recommendations.
• Document reporting frameworks, KPI definitions, and dashboard logic; maintain SOPs and governance standards.

Education

Degree in Business, Banking, Finance, Data Analytics, Operations Management, Risk Management, or a related discipline

Job description

1011 United Overseas Bank Ltd is seeking an experienced Senior AML Operations professional to oversee pipeline governance, dashboards, and performance insights within a global bank setting. You will drive standardisation, data-driven decisions, and cross‑functional collaboration across AML, KYC, and operations teams.

Ideal candidates bring 8–12 years in AML/Financial Crime operations, a track record of process improvement, and strong stakeholder engagement across business, compliance, and