Operations Support Engineer (L1) – Dynamic IT Ops

Tap Growth ai; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

Tap Growth ai in Singapore is seeking an Operation Support Engineer (L1) to join our team in-office. The role focuses on delivering high-quality application and IT operations support, resolving issues, and ensuring smooth daily operations.

You will handle inquiries, leverage AI-driven tools to streamline tasks, and work with vendors to implement improvements. Strong communication and problem-solving skills are essential for success in this dynamic environment.

Qualifications

• Requires 3+ years in technical support, IT operations, or similar roles.
• Experience handling inbound calls, emails, and tickets with SLAs.
• Comfort with AI-powered tools to assist in troubleshooting and documentation.

Responsibilities

• Serve as first point of contact for stakeholders and log inquiries promptly.
• Provide direct application and system support, analyze issues, and resolve via channels.
• Monitor tickets, escalate when needed, and ensure timely closure within SLAs.
• Collaborate with internal teams and external vendors to analyze and improve systems.
• Perform functional testing before production deployment of changes.
• Draft communications about system updates and disruptions.

Skills

IT operations

Troubleshooting

Stakeholder comms

Generative AI

Service mindset

Multitasking

Education

Diploma or Bachelor’s in IT or related

Tools

Microsoft Dynamics

MS Office

Job description

Tap Growth ai in Singapore is seeking an Operation Support Engineer (L1) to join our team in-office. The role focuses on delivering high-quality application and IT operations support, resolving issues, and ensuring smooth daily operations.

You will handle inquiries, leverage AI-driven tools to streamline tasks, and work with vendors to implement improvements. Strong communication and problem-solving skills are essential for success in this dynamic environment.