Operation Support Engineer (L1) — IT Ops & AI-Driven Support

Rapsys Technologies Pte Ltd.

Singapore

On-site

SGD 42,000 - 66,000

Full time

3 days ago

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Job summary

Rapsys Technologies Pte Ltd. in Singapore is hiring an Operation Support Engineer (L1) to be the first line of support for stakeholders, handling calls, emails and tickets. You will provide application and system support, analyze issues, and ensure timely resolution within SLAs.

You will collaborate with internal teams and vendors, perform testing before deployments, and help draft user communications. The role requires at least 3 years in IT support, proficiency with MS Office, familiarity with

Qualifications

Diploma or Bachelor's degree in IT/CS or related field.
Experience in application support or IT operations.
Proficiency with MS Office suite (Outlook, Word, PowerPoint, Excel).

Responsibilities

Serve as first point of contact for stakeholders via calls, emails, and ticketing.
Provide application and system support, including issue analysis and resolution per SLAs.
Monitor and manage support tickets, escalate when needed.
Collaborate with internal teams and vendors to improve systems and processes.
Perform functional testing before deploying changes to production.
Prepare communications about updates and disruptions to users.
Leverage AI-powered tools to streamline tasks and improve service quality.
Contribute to continuous improvement of processes and documentation.