Operations Support Engineer - A26319

Activate Interactive Pte Ltd.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Outpatient medical

Health insurance

Flexi-work arrangement

Learning & development programs

Career progression

Job summary

Activate Interactive Pte Ltd in Singapore is seeking an Operations Support Engineer on a 1-year contract to join the Co-Development Business Unit. You will work with the customer product team, providing L1-L3 code-level support and ensuring reliability, uptime, and performance of our internal product.

The role emphasizes collaboration with developers, product managers, and user support. The ideal candidate has hands-on experience with ITSM workflows, cloud monitoring, and automation tools, and

Qualifications

• Bachelor's degree in Computer Science, IT, or related field.
• Proven experience as an Operations Engineer or similar IT role.
• Experience with change and incident management using ITSM tools (e.g., Zendesk, ServiceDesk).
• Knowledge of security, access control, and monitoring (APM, CloudWatch).
• Automation scripting with Terraform/Ansible preferred.
• Familiarity with Agile, DevOps, and cloud infrastructures (AWS, Azure, GCP).
• Experience with AWS AI tools, data lakes, and workflow automation is a plus.

Responsibilities

• Monitor system performance and resolve technical issues.
• Coordinate cross-team problem resolution and maintain documentation.
• Ensure high uptime and robust incident reporting to management.
• Set up and manage AWS environments to support AI use cases.
• Lead 24/7 operations and assist vendors and staff as needed.

Skills

Experience

Incident management

Agile

DevOps

Communication

Education

Bachelor's degree in CS/IT

Tools

AWS

Zendesk

ServiceDesk

Terraform

Ansible

CloudWatch

GCP

Job description

Activate Interactive Pte Ltd ("Activate") is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to‑end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Co-Development Business Unit is looking for Operations Support Engineer

This is a 1 - year contract role.

Internal Code: A26319

What will you do?

• An operations support engineer will be working with Customer's product team that seeks to design and develop software applications that help Customers to better serve the needs of the people of Singapore. To that end, the Customer employs an agile approach towards development, and work towards adopting the best practices and tools used in the top technology companies and organisations.
• The Customer is looking for a Operations Support Engineer who will be part of the main development team to provide L1 and L2 and L3-code level changes support to an internal product. The Operations Engineer in IT product management is responsible for ensuring the reliability, stability, and efficiency of our technical infrastructure. The individual will work closely with developers, product managers, and user support to identify and rectify any issues that could affect the performance of the system. This role is crucial in maintaining high uptime and providing the expected level of service to our users.
• Responsibilities include monitoring system performance, resolving technical issues, coordinating with different teams for problem resolution, creating preventive measures(optional), and maintaining documentation related to system configuration, process, and service records.
• Monitor and analyse the current state of various product runtime environment (production and non-production) to ensure optimum system performance, and work out data-based strategy for continuous improvement. Work with application teams, solution architects, security consultants, and other teams to implement improvement plans.
• Work closely with business users to setup AWS Quick environment to support AI use cases.
• Manage application and security incidents, conduct problem determination, work with various internal teams and vendors to resolve issues on a timely basis to meet SLA, provides reporting and escalation to higher management or incident committee if necessary.
• Develop operations and processes guide to ensure every aspect of operations is documented and complies with audit requirements.
• Manage day-to-day operation activities, analyse statistics and write status and progress reports, and present findings to stakeholders and higher management.
• Manage operations team consisting of staff and vendors, ensuring support is available on a 24/7 basis.

What are we looking for?

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience as an Operations Engineer or similar role in an IT setting.
• Implement change management and incident management workflows, using ITSM tools e.g. AWS Quick, Zendesk, ServiceDesk to automate workflows is advantageous
• Implement security and access control measures to control privileged access to test and production environment.
• Implement full stack monitoring (i.e. application and infrastructure) using Application Performance Management (APM) tools. Familiarity with cloud native monitoring options (e.g. Cloudwatch) is preferred.
• Identify and implement process automation to minimum downtime and human errors. Familiarity with scripting tools e.g. Terraform, Ansible is preferred.
• Experienced in agile methodologies, DevOps pipelines, test-driven development, and info-security practices.
• Able to work collaboratively with a high performance team and influence with positive energy.
• Resourceful and able to work out solutions with innovative thinking and new tech.
• Experienced with management cloud infrastructure and services / certification with GPC, GCC (i.e. AWS, Azure, Google Cloud) or equivalent cloud platforms will be preferred.
• Experience in AWS ecosystem services and development of AI applications demonstrating proficiency in RAG, tool calling, workflow automation, data lakes are highly advantageous.
• Excellent problem-solving skills.
• Strong communication skills, with the ability to communicate complex technical issues to non-technical teams.

What do we offer in return?

Competitive Compensation:Market competitive salary and variable performance bonus aligned to your skills, impact, and contribution.

Benefits:Outpatient medical, specialist medical coverage and generouscustomisableflexi benefits, or flexi allowance; life and health insurance, thoughtfulperkslike special occasions "red packet" and CNY goodies, etc.

Employee Wellness:Support foryour physical, mental, and overall well-being through year-round initiatives.

Growth & Development:Learningprogrammes, certification support, and a dedicated staff development budget. (We are a "SHRI 2025 Gold winner" in "Learning & Development; Coaching & Mentoring")

Career Progression:Structured career pathways that enable you to grow along a technical/domain expert track ora leadershiptrack.

Competency Framework:A structured and practical framework to support you to develop, perform, and succeed.

Flexible Work Arrangement:Staff may choose to work flexi-place,flexi-time, and flexi-load based on existing framework

Whyyou'lllove working with us?

If you are looking for opportunities to collaborate with leading industry experts andbesurrounded by highly motivated and talented peers, we welcome you to join us. We provide all employees with equal opportunities to grow and develop with us. Webelieveyour success is our success.

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit,qualificationsand abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practiceson the basis ofrace,colour, religion,gender, sexuality, national origin, age, disability, maritalstatusor any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd'srecruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) toknowmore about how we collect, use, and transfer the personal data of our candidates. Here you can find how you canrequest foraccess,correctionand/or withdrawal of your Personal Data.