Operations Project Executive (1year contract - AM/ Mgr)

ocbc; Singapore; On-site; SGD 90,000 - 170,000; Full time

Benefits offered by this job

Competitive base salary

Holistic benefits

Learning and development opportunities

Community initiatives

Job summary

OCBC Bank in Singapore is seeking an Operations Project Management & Transformation professional to drive digital transformation and process improvement across the department.

You will gather requirements, design and implement enhancements with IT and stakeholders, manage cross-functional teams, and ensure on-time delivery with quality. The role requires 100% on-site work in Tampines.

Qualifications

• Bachelor's degree in computer science, information systems, business administration, or a related field.
• Strong analytical capability and ability to visualize processes from initiation to customer delivery.
• Excellent communication and organizational abilities.
• Proficient in MS Office; knowledge of VBA, Power BI, Python, and MS Access is an added advantage.
• Experience with RPA and AI-driven enhancements or workflow redesign is an added advantage.
• Knowledge of SCRUM, Agile or other project management methodology is advantageous.

Responsibilities

• Support and drive digital transformation and process improvement initiatives to enhance operational efficiency, service quality, and customer experience.
• Gather, analyze, and document business requirements; collaborate with IT and stakeholders to design, develop, test, and implement system enhancements and automation solutions.
• Coordinate and manage project activities with cross-functional teams to ensure on-time delivery within scope, budget, and quality.
• Identify and evaluate opportunities to improve operational effectiveness through process simplification, automation, and risk mitigation.
• Monitor project progress, track milestones, and recommend corrective actions to achieve objectives.
• Develop and maintain project documentation including BRDs, process flows, SOPs, user guides, and implementation plans.
• Facilitate UAT, change management activities, and post-implementation reviews for successful adoption.
• Prepare and deliver presentations, workshops, and training on transformation initiatives and best practices.
• Generate management reports and project status updates highlighting achievements, risks, dependencies, and KPIs.

Skills

Project Management

Business Analysis

Process Improvement

Digital Transformation

Stakeholder Management

Problem Solving

Communication

Documentation

Change Management

Risk & Control Awareness

Education

Bachelor's degree in Computer Science, Information Systems, Business Administration or related

Tools

MS Office

VBA

Power BI

Python

MS Access

Job description

WHO WE ARE:

As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Operations Project Management & Transformation

Support and drive digital transformation and process improvement initiatives across the department to enhance operational efficiency, service quality, and customer experience.

Gather, analyze, and document business requirements, and collaborate closely with IT and stakeholders to design, develop, test, and implement system enhancements and automation solutions.

Coordinate and manage project activities with cross-functional teams to ensure successful delivery within agreed timelines, scope, budget, and quality standards.

Identify and evaluate opportunities to improve operational effectiveness through process simplification, automation, turnaround time reduction, risk mitigation, productivity enhancement, and man-hour savings.

Monitor project progress, track milestones, identify potential risks and issues, and recommend corrective actions to ensure project objectives are achieved.

Develop, maintain, and update project documentation, including business requirement documents, process flows, standard operating procedures, user guides, and implementation plans.

Facilitate user acceptance testing (UAT), change management activities, and post-implementation reviews to ensure successful adoption of new processes and systems.

Prepare and deliver presentations, workshops, and training sessions on transformation initiatives, process improvement methodologies, and best practices.

Generate management reports and project status updates, highlighting project achievements, risks, dependencies, and key performance indicators.

Operational Support & Business Continuity

Provide operational backup support for processing and administrative activities as required.

Ensure continuity of operations during staff absences, manpower shortages, peak volume periods, system migrations, and project implementations.

Collaborate with operational teams to identify process gaps, resolve operational issues, and implement sustainable solutions.

Support the department in maintaining service standards, operational controls, and compliance with internal policies and regulatory requirements.

Participate in ad-hoc projects, departmental initiatives, and continuous improvement activities as assigned.

Key Competencies

• Project Management
• Business Analysis & Requirements Gathering
• Process Improvement & Operational Excellence
• Digital Transformation & Automation
• Stakeholder Management
• Problem Solving & Analytical Thinking
• Communication & Presentation Skills
• Documentation & Process Mapping
• Change Management
• Risk & Control Awareness

Bachelor's degree in computer science, Information Systems, Business Administration, or a related field (or equivalent experience).

Strong analytical capability, understands operational pain points, and can visualize the entire process from initiation to customer delivery

Excellent communication and organizational abilities.

Proficient in MS Office, VBA, Power BI, Python, MS Access and project management tools will be an added advantage.

Experience with Robotic Process Automation (RPA) and AI driven enhancement or workflow re-design is an added advantage.

Knowledge of SCRUM, Agile or other project management methodology will be advantageous.

Strong project management skills; Adaptive and flexible in changing strategic contexts; Self-driven & independent to lead / facilitate projects

Banking domain knowledge in Consumer Loans is preferred.

Side note: This role requires 100% work in office, based at Tampines

What we offer:

• Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.