Operations Manager

Bank Of Taiwan; Singapore; On-site; SGD 100,000 - 150,000; Full time

Job summary

Bank Of Taiwan in Singapore seeks an experienced Operations Manager to lead and oversee key wholesale operations including settlement, loan administration, trade finance, remittance and treasury processes.

You will drive process improvements, ensure compliance with head office policies, manage risk, and mentor a high-performing team to meet SLAs and regulatory requirements.

Qualifications

• Minimum 5 years of team leadership in wholesale banking operations.
• Hands-on Bilateral/Syndication Loan Administration, Trade Finance, Remittance, and Treasury settlement experience.
• Fluent in English and Mandarin.

Responsibilities

• Lead daily settlement operations and ensure accuracy per Head Office policies.
• Oversee audits and regulatory reviews with issue remediation.
• Develop, implement, and review operational policies and procedures.
• Advise on operational risk management and SOP adherence.

Skills

Team leadership

Operations management

Process improvement

Regulatory knowledge

Risk management

Bilingual English/Mandarin

Education

Bachelor’s degree in Finance, Banking, Business Administration, or related field

Tools

MEPS+

SWIFT

Job description

We are an offshore Wholesales Bank seeking an experienced Operations Manager to lead and oversee key operational functions. The candidate must have at least 5-10 years of team leadership in overseeing Bilateral /Syndication Loan Administration, Trade Finance, Remittance and Treasury Settlement functions.

Key Responsibilities

• Lead and manage daily settlement operations, ensuring accuracy, efficiency and adherence with Head Office policies and internal procedures.
• Oversee audit engagements and regulatory reviews including issue remediation of operations‑related matters.
• Ability to optimize processes by developing, implementing and reviewing operational policies and procedures.
• Solid knowledge of operational risk management, regulatory requirements, and provide guidance to the team to ensure Departmental SOPs, and the Bank's policies and guidelines.

Key Requirements

• Bachelor’s degree in Finance, Banking, BusinessAdministration, or a related field.
• Minimum 5 years of team leadership experience in Wholesales Banking Operations, with a strong hands‑on experience in Bilateral/Syndication Loan Administration, Trade Finance, Remittance, and Treasury settlement.
• Familiar with MEPS+ and SWIFT operations is preferred.
• Proven ability to manage system and business process improvement initiatives.
• Ability to work independently while managing team performance.
• Fluent in both English and Mandarin to communicate withHead Office and Mandarin‑speaking clients.