Operations Manager

THE MARITIME & OCCUPATIONAL MEDICINE CLINIC PTE. LTD.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

The Maritime & Occupational Medicine Clinic Pte. Ltd. in Singapore is seeking an experienced Operations Manager to lead the day-to-day delivery of maritime medical services.

You will be the operational backbone connecting shipping agents, transporters, hospitals, and medical professionals to ensure cases move smoothly from first contact to resolution. Reporting to senior management, you will oversee service delivery, client and patient experience, documentation, and vendor management, while

Qualifications

• 5+ years of operations, case management, logistics, or client servicing experience.
• Diploma or Bachelor's degree in Business Administration, Healthcare Management, Maritime Studies, or related field.
• Experience supervising or leading a small team.
• Strong communication and stakeholder management skills.
• Familiarity with maritime regulatory requirements is an advantage.
• Willingness to be contactable outside standard hours for urgent cases.

Responsibilities

• Oversee operations of medical services for seafarers and liaise with agents, transporters, and professionals.
• Plan and coordinate activities and resources for efficient service delivery.
• Provide professional customer service to clients and patients.
• Develop processes for communication between facilities and documentation for ship boarding.
• Manage invoices, receivables, and supplier relationships.
• Lead and coach a team, allocate workload, and handle escalations.

Skills

Operations management

Team leadership

Stakeholder management

Process improvement

Communication

Education

Bachelor's degree in Business Administration or related field

Maritime Studies background (preferred)

Tools

MS Office

CRM systems

Documentation tools

Job description

The Role

We are looking for an experienced Operations Manager to lead the day-to-day operational delivery of our maritime medical services. You will be the operational backbone connecting shipping agents, transporters, hospitals, and medical professionals — ensuring cases move smoothly from first contact to resolution.

Key Responsibilities

Operations & Service Delivery

• Oversee operations of medical services for seafarers, including close collaboration and liaison with shipping agents, transporters, and medical professionals.
• Plan and coordinate operational activities and resource utilisation to ensure efficient, effective management of medical services provided to clients and patients.

Client & Patient Experience

• Provide professional, responsive customer service and communication to clients and patients, ensuring seamless movement or transfer of patients between facilities.
• Attend to client and patient feedback, proactively identifying and implementing solutions to enhance service delivery.

Process & Documentation

• Develop effective processes and platforms for communication between facilities, covering the release of information, instructions, and feedback, to achieve optimal service outcomes for clients and patients.
• Oversee and perform all required documentation related to ship boarding, ensuring compliance with both regulatory requirements and internal company standards.

Finance & Vendor Management

• Manage invoices and receivables relating to operational activities, ensuring accuracy and timely follow-up.
• Establish and manage relationships with suppliers and vendors to ensure reliable, cost-effective service delivery.

Team Leadership

• Lead and manage a team allocating workload, setting priorities, and ensuring cases are handled efficiently and to a high standard.
• Coach and support team members, monitor performance, and build team capability through on-the-job guidance and feedback.
• Act as the point of escalation for the team on complex or time-sensitive cases.

What We're Looking For

• Diploma or Bachelor's degree in Business Administration, HealthcareManagement, Maritime Studies, or a related field (or equivalent relevant experience).
• 5+ years of experience in operations, case management, logistics, or client servicing — experience in maritime, healthcare, or medical assistance/insurance services strongly preferred.
• Prior experience supervising or leading a small team.
• Strong communication and stakeholder management skills, comfortable liaising with shipping agents, ship owners, hospitals, and transport providers.
• Excellent organisational skills with the ability to manage multiple cases and priorities simultaneously.
• Sound judgement and composure when handling urgent or sensitive patient situations.
• Comfortable tracking invoices and receivables, and negotiating andmanaging supplier/vendor relationships.
• Familiarity with maritime regulatory requirements is an advantage.
• Willingness to be contactable outside standard hours for urgent cases,given the nature of medical emergencies at sea.