Operations Manager

BEATHCHAPMAN (PTE. LTD.); Singapore; On-site; SGD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive remuneration with bonuses

Excellent career development

Job summary

BeathChapman Pte Ltd is partnering with a fast-growing F&B consumer brand to appoint an Operations Manager in Singapore. The role oversees multi-site operations, drives commercial performance, and builds a high-performing team culture under the Country VP.

You will enhance customer experience and ensure consistent standards across the network. Ideal candidates bring 5+ years in operations management, strong P&L discipline, and a strategic, hands-on leadership style in a dynamic growth

Qualifications

• Degree or Diploma in Business, Hospitality, Operations Management or a related discipline.
• 5+ years of operations management experience in retail F&B or consumer retail environment.
• Proven track record of P&L management, driving operational excellence, and improving business performance.
• Strong leadership experience managing multi-site operations and developing high-performing teams.
• Sound commercial acumen with budgeting, forecasting, and operational analysis experience.
• Excellent stakeholder management, communication, and coaching skills.
• Strategic thinker with a hands-on leadership approach and continuous improvement mindset.

Responsibilities

• Lead day-to-day operations across multiple locations, ensuring operational excellence, service consistency, and brand standards.
• Drive business performance through P&L management, sales growth, cost optimisation, and operational efficiency.
• Monitor performance metrics and implement initiatives to improve profitability and productivity.
• Ensure compliance with regulatory requirements, food safety standards and company policies.
• Establish and maintain operational best practices to deliver a consistent customer experience.
• Conduct site visits and reviews to identify opportunities for improvement.
• Lead, coach and develop Store Managers and frontline leaders to build a high-performance culture.
• Oversee recruitment, capability development, and succession planning.
• Foster a collaborative, people-first environment that encourages accountability and learning.
• Support new site openings and cross-functional initiatives with a focus on growth and operational readiness.

Skills

Leadership

Strategic thinking

Stakeholder management

Education

Degree or Diploma in Business, Hospitality or Operations Management

Job description

The Opportunity

We are partnering with a fast-growing Food & Beverage organisation to appoint an Operations Manager to lead and drive operational excellence across its Singapore business. Reporting to the Country VP, this is a highly visible leadership role responsible for overseeing multi-site operations, driving commercial performance, and building a high-performing team culture. You will play a key role in supporting business growth, enhancing customer experience, and ensuring operational consistency across the network.

About the Company

Our client is an established and rapidly growing consumer brand with a strong focus on quality, innovation, and customer experience. As the business continues to expand, they are seeking an experienced operations leader who is passionate about developing people, driving operational excellence, and delivering sustainable business growth.

Key Responsibilities

Operational & Commercial Leadership

• Lead day-to-day operations across multiple locations, ensuring operational excellence, service consistency, and brand standards.
• Drive business performance through effective P&L management, sales growth, cost optimisation, and operational efficiency.
• Monitor business performance, analyse key operational metrics, and implement initiatives to improve profitability and productivity.
• Ensure compliance with regulatory requirements, food safety standards, and company policies.

Business Performance & Customer Experience

• Establish and maintain operational best practices to deliver a consistent and exceptional customer experience.
• Conduct regular operational reviews and site visits to identify opportunities for continuous improvement.
• Drive initiatives that enhance service quality, operational efficiency, and overall business performance.

People Leadership

• Lead, coach, and develop a team of Store Managers and frontline leaders to build a high-performance culture.
• Oversee recruitment, capability development, succession planning, and employee engagement initiatives.
• Foster a collaborative, people-first environment that encourages accountability, teamwork, and continuous learning.

Growth & Strategic Initiatives

• Support new business initiatives, including new site openings and operational readiness.
• Partner closely with cross-functional teams to successfully implement new products, campaigns, and business improvement projects.
• Identify innovative solutions that strengthen operational capabilities and support long-term business growth.

Requirements

• Degree or Diploma in Business, Hospitality, Operations Management, or a related discipline.
• Minimum 5 years of operations management experience within the retail F&B industry.
• Proven track record of managing P&L, driving operational excellence, and improving business performance.
• Strong leadership experience managing multi-site operations and developing high-performing teams.
• Sound commercial acumen with experience in budgeting, forecasting, and operational analysis.
• Excellent stakeholder management, communication, and coaching skills.
• Strategic thinker with a hands-on leadership approach and a continuous improvement mindset.
• Able to thrive in a fast-paced, dynamic, and growth-oriented environment.

What's on Offer

• Opportunity to join a growing consumer business with ambitious expansion plans.
• Leadership role with significant influence over operational performance and business growth.
• Collaborative and entrepreneurial working environment.
• Competitive remuneration package with performance-based incentives.
• Excellent career development opportunities within a growing organisation.

JC
Reg. No. R23116145
BeathChapman Pte Ltd
Licence no. 16S8112