Operations Lead - Night & Weekend Shifts

Singapore Ao Wei; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

Singapore Ao Wei is seeking an operations-focused role to oversee daily team duties, ensure efficient processes, and drive service excellence. The candidate will lead a team to meet KPIs, support scheduling, and uphold safety and licensing standards.

The position requires adaptability to night and split shifts, with overtime on weekends and public holidays as needed. A strong emphasis on customer service and team leadership will be essential to sustain a positive work environment.

Responsibilities

• Ensure all operational duties are completed daily, ahead of schedule, efficiently and effectively.
• Provide excellent customer service and management; ensure staff understand these standards.
• Ensure smooth day-to-day operation of the team.
• Meet sales targets and KPIs set by management.
• Assist in planning staff schedules.
• Promote a positive work environment.
• Ensure compliance with licensing, hygiene, and health-and-safety guidelines.
• Perform other duties as assigned by management.
• Accept night shift and split shifts.
• Accept overtime on weekends and public holidays.

Job description

Singapore Ao Wei is seeking an operations-focused role to oversee daily team duties, ensure efficient processes, and drive service excellence. The candidate will lead a team to meet KPIs, support scheduling, and uphold safety and licensing standards.

The position requires adaptability to night and split shifts, with overtime on weekends and public holidays as needed. A strong emphasis on customer service and team leadership will be essential to sustain a positive work environment.