Operations Lead, Campaign Trafficking & Assets

Maker Lab; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Maker Lab is a marketing agency that builds decentralised technology-led teams to support luxury hospitality brands. We are seeking a Project Specialist to drive operational excellence, owning full-funnel trafficking, asset workflows, and photography programmes across the region.

You will coordinate with regional brand directors and external partners, ensuring strict timelines, quality, and compliance while managing budgets and multi-channel deliverables.

Qualifications

• BA/BS degree or equivalent experience.
• 5+ years of project management or account operations experience in a creative agency or luxury environment.
• Highly organized with strong budgets, resources, and multi-channel timelines.
• Self-starter able to work autonomously and manage scope in a matrixed organisation.

Responsibilities

• Campaign Trafficking & Workflow Management: Own campaign trafficking by managing deadlines, tracking timelines, and overseeing asset management across channels to keep everything moving smoothly across stakeholders.
• Photography Programme Governance: Oversee the luxury photography programme (architectural and lifestyle). Act as the primary link between the client, the individual hotels, and the appointed execution agency.
• Quality Control & Approvals: Review work, provide precise feedback, manage escalations, and handle stakeholder alignment to secure final project approvals. Verify legal documents and issue Letters of Compliance (LOC).
• Website Optimisation Support: Partner with a copywriter and digital services teams to track and support a major hotel website template reset, monitoring compliance targets at the individual hotel level.
• Stakeholder & Resource Coordination: Liaise closely with external agencies, production partners, internal stakeholders, and brand managers to align project scope, resolve process gaps, and prevent timeline delays.
• Process Optimisation: Translate complex briefs into clear action plans, identify workflow improvements, and troubleshoot challenges with calm, clear thinking in a fast-changing environment.

Skills

Project management

Stakeholder coordination

Budget management

Process optimization

Education

BA/BS degree or equivalent experience

Job description

Maker Lab is a marketing agency that builds decentralised technology-led teams to support luxury hospitality brands. We are seeking a Project Specialist to drive operational excellence, owning full-funnel trafficking, asset workflows, and photography programmes across the region.

You will coordinate with regional brand directors and external partners, ensuring strict timelines, quality, and compliance while managing budgets and multi-channel deliverables.