Operations Executive - | Contact Centre | Healthcare | Shift | North & East

RMA Contracts Pte Ltd; Singapore; In loco; SGD 22.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

5-day work week

Structured training provided

Career in healthcare sector

Descrizione del lavoro

RMA Contracts Pte Ltd is seeking individuals for a patient-centered contact centre role in Singapore's North & East region. The role involves handling inquiries, scheduling appointments and coordinating with healthcare teams to ensure timely service delivery.

Ideal candidates are customer-service oriented, proficient with MS Office and data entry, and comfortable working in a fast-paced environment with rostering including weekends and public holidays.

Competenze

• Customer service-oriented with good interpersonal skills.
• Proficient in MS Office and data entry.
• Able to work independently and as a team.
• Rostered shifts, including weekends and public holidays, where required.

Mansioni

• Handle inbound and outbound patient enquiries, including appointment booking, rescheduling, service referrals and medical procedure scheduling.
• Provide accurate information and assistance to patients, caregivers and internal stakeholders through the relevant CRM and healthcare systems.
• Follow up on patient requests and coordinate with relevant departments to ensure requests and appointments are completed within the required timelines.
• Manage difficult or escalated patient enquiries professionally in accordance with SOPs, escalation and service recovery procedures.
• Conduct outbound/post-discharge follow-up calls and provide support for other departmental hotlines where required.

Conoscenze

Customer service

Interpersonal skills

Data entry

Teamwork

Independent work

Strumenti

MS Office

Descrizione del lavoro

If you enjoy helping people, communicating with different stakeholders, and working in a fast-paced environment, we'd love to hear from you!

Location: North & East

Responsibilities:

• Handle inbound and outbound patient enquiries, including appointment booking, rescheduling, service referrals and medical procedure scheduling.
• Provide accurate information and assistance to patients, caregivers and internal stakeholders through the relevant CRM and healthcare systems.
• Follow up on patient requests and coordinate with relevant departments to ensure requests and appointments are completed within the required timelines.
• Manage difficult or escalated patient enquiries professionally in accordance with established SOPs, escalation and service recovery procedures.
• Conduct outbound/post-discharge follow-up calls and provide support for other departmental hotlines where required.
• Maintain accurate patient records and documentation while ensuring strict patient confidentiality and data protection at all times.
• Work towards individual and Contact Centre service and productivity KPIs, including Service Level and Abandon Rate.
• Provide support for other Contact Centre/ground operations and perform other duties as assigned by the Supervisor.

Salary & Benefits:

• Junior: up to $2,750
• Senior: up to $3,250
• Yearly bonus
• 5-day work week between Mon-Sun
• Structured Training Provided
• Opportunity to build a career in the healthcare sector

Working Hours (Rostered Shift):

• AM: 7:30AM – 5:00PM
• PM: 11:30AM – 9:00PM

Requirements:

• Customer service-oriented with good interpersonal skills
• Proficient in MS Office and data entry
• Able to work independently and as a team
• Comfortable with rostered shifts, including weekends and public holidays, where required.

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions.e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.By applying for this role, you consent toRMA Group’sPDPA and e2i’s PDPA.