Operations Executive

BEN LINE AGENCIES (SINGAPORE) PTE LTD; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

BEN LINE AGENCIES (SINGAPORE) PTE LTD is seeking a proactive Logistics Coordinator to act as the main customer contact. You will arrange import/export freight by sea, air, or land, verify cargo documents and coordinate with vendors, carriers, and internal teams.

You will monitor activities against approved paperwork, provide daily updates, liaise with customs and authorities, and ensure costs stay within contracted terms. Strong MS Office skills and five years in freight forwarding are required.

Qualifications

• Diploma or degree in business or engineering.
• Strong interpersonal and communication skills.
• Excellent planning and organizational abilities.
• Attention to detail for lengthy freight projects.
• Proficient in MS Office and related tools.

Responsibilities

• Act as the main customer contact throughout project or shipment.
• Arrange and coordinate freight with vendors, networks, and authorities.
• Provide customers with verification on duties, taxes, permits, or requirements.
• Attend pre-ops meetings with customer, vendors, and authorities.
• Ensure approved paperwork (PO, SLI, charge code, work order) is provided.
• Provide IL reference numbers to administration and colleagues.
• Monitor cost outlay and alert management if credit limits are exceeded.
• Update customers daily with activity reports and chase invoices.
• Coordinate with IL offshore and 3rd party vendors for cargo operations.
• Coordinate with warehousing to register and document cargo movements.
• Provide management with updated activity reports for customer accounts.
• Deliver completed activity reports upon work completion and verify invoices.

Skills

Interpersonal skills

Communication

Planning

Organizational skills

Attention to detail

MS Office

MS Project

Education

Diploma or degree in business or engineering

Job description

Act as the focal point for the customer to arrange activities such as booking import/export freight arrangements via sea or air, verifying cargo documentation received, coordinating & following up on freight arrangements at origin and destination with relevant stakeholders.

Must anticipate any operational challenges faced & manage the relationships with customs, vendors, carriers, network partners and other job specific operators.

1. Act as the main contact point for the customer throughout project or shipment duration.

2. Responsible for arranging & coordinating work activities with vendors, network partners, authorities & internally with Ben Line Agencies (BLA) colleagues. These activities include but not limited to booking import/ export freight arrangements via sea, air, or land with relevant external stakeholders.

3. Providing customers’ information on verification on duties, taxes, permits or any other authority requirements prior to the freight arrangement.

4. Attend pre-ops meetings with customer, vendors & authorities if required.

5. Prior to work activities taking place, ensures that approved paperwork such as PO, SLI, Charge Code or work order has been provided by the customer.

6. Provides the administration team, vendors & internal colleagues with IL reference number regarding the customers work activities undertaken.

7. Must monitor the customers cost outlay throughout project duration & alert management if the credit limit has exceeded the contracted terms allocated.

8. Update the customer daily with an activity report for all work activities performed. Administration team must also be in copy to chase vendors for invoices.

9. Works closely with Integrated Logistics’ (IL) offshore department and 3rd Party vendors, to ensure cargo operations are in sync with vessel operations taking place.

10. Works closely with IL’s or 3rd Party warehousing department, to ensure cargo coming to/from these warehouses are registered & documented.

11. Provides management with updated activity report for cargo arrangements which took place under assigned customer accounts.

12. Upon work completion, provides administration with completed activity report for all work activities undertaken during customers stay. Must verify & ensure all vendor or authority invoices received includes BLA reference number & costs are aligned with rates sold to the customer.

13. Responsible to complete BLA HSEQ checklist & save completed documentation into assigned folder under SharePoint.

14. Any other duties as assigned by the Logistics Manager.

Requirements

• Preferred to hold a diploma or degree in a business or engineering related subject.
• Strong interpersonal, communication, planning and organizational skills.
• Be able to focus on details for long period of time.
• Must have 5 years’ experience working in freight forwarding or project logistics industry
• Must have a good working knowledge of MS Office, Word, Excel, MS Project.
• Have a supportive personality along with positive attitude.
• Be proactive and willingness to learn.