Operations Control Management - Analyst

JPMORGAN CHASE BANK, N.A.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

JPMorgan Chase Bank, N.A. in Singapore is seeking an Analyst within Operations Control Management to support oversight and continuous improvement of the operations control environment.

You will identify operational risks, document controls, and track issues through governance forums with cross-functional partners. You will help automate reporting, prepare stakeholder-ready materials for leadership, and contribute to bank-wide control initiatives in a fast-paced setting that values clear

Qualifications

• Ability to manage multiple tasks and deadlines in a fast-paced environment.
• Strong stakeholder management across operations, technology, finance, and compliance.
• Excellent written and verbal communication for updates and materials.
• Proficiency in Microsoft Excel, including pivot tables and advanced functions.
• Structured approach to tracking risks, issues, and actions.

Responsibilities

• Drive process improvement initiatives that increase efficiency and reduce redundancy
• Build and maintain governance materials for control forums, including status updates, metrics, and action tracking
• Automate recurring reporting and documentation where feasible to improve accuracy and timeliness
• Partner with cross-functional stakeholders to plan, coordinate, and deliver assigned improvement activities
• Track operational risks and issues, including progress against remediation actions and due dates
• Support project execution by coordinating meetings, documenting decisions, and maintaining deliverable trackers
• Prepare clear, stakeholder-ready summaries and presentations for leadership and governance routines
• Contribute to cross-business control initiatives by supporting planning, execution, and progress reporting
• Promote consistent, well-documented processes and controls aligned to applicable laws, rules, and regulations

Skills

Multi-tasking

Stakeholder management

Communication skills

Excel skills

Education

Bachelor’s degree in Finance, Accounting, or related disciplines

Tools

Microsoft Excel

Alteryx

Tableau

UiPath

Job description

Make control frameworks simpler, stronger, and easier to run. You’ll join a team that helps operations teams manage risk, meet regulatory expectations, and deliver better outcomes through clear governance and practical controls. We’ll support your growth as you build project, stakeholder management, and automation skills. If you enjoy solving messy process problems and turning them into repeatable, measurable improvements, you’ll thrive here. Your work will directly improve how teams manage issues, track actions, and evidence control effectiveness.

As an Analyst within Operations Control Management team, you support the oversight and continuous improvement of the operations control environment. You’ll help identify operational risks, document and enhance controls, and track issues through governance forums and stakeholder routines. You’ll partner closely with operations, technology, finance, compliance, and business stakeholders to deliver process improvement initiatives. You’ll work in a fast-paced environment where clear communication, attention to detail, and strong follow-through matter. You’ll help the team improve efficiency through automation and smarter reporting.

Our team operates as a first line risk and control function embedded with operations, focused on practical, well-evidenced controls and strong day-to-day governance. You’ll collaborate across functions and geographies, contributing to consistent control practices and continuous improvement.

Job responsibilities

• Drive process improvement initiatives that increase efficiency and reduce redundancy
• Build and maintain governance materials for control forums, including status updates, metrics, and action tracking
• Automate recurring reporting and documentation where feasible to improve accuracy and timeliness
• Partner with cross-functional stakeholders to plan, coordinate, and deliver assigned improvement activities
• Track operational risks and issues, including progress against remediation actions and due dates
• Support project execution by coordinating meetings, documenting decisions, and maintaining deliverable trackers
• Prepare clear, stakeholder-ready summaries and presentations for leadership and governance routines
• Contribute to cross-business control initiatives by supporting planning, execution, and progress reporting
• Promote consistent, well-documented processes and controls aligned to applicable laws, rules, and regulations

Required qualifications, capabilities, and skills

• Bachelor’s degree in Finance, Accounting, or related disciplines
• Open to fresh graduates
• Demonstrated ability to manage multiple tasks and deadlines in a fast-paced environment
• Strong stakeholder management skills, including working across operations, technology, finance, compliance, and business partners
• Excellent written and verbal communication skills, including creating clear updates and meeting materials
• Proficiency in Microsoft Excel, including pivot tables and advanced functions
• Strong attention to detail and a structured approach to tracking risks, issues, and actions

Preferred qualifications, capabilities, and skills

• Prior experience in financial services or bank operations environment will be beneficial
• Experience supporting risk, controls, governance, or operational excellence initiatives
• Experience with automation or analytics tools (e.g., Alteryx, Tableau, UiPath)
• Experience preparing materials for risk/control committees or governance forums
• Experience simplifying end-to-end processes and documenting controls and procedures