Operations Control Management - Control Manager - Associate

JPMORGAN CHASE BANK, N.A.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

JPMorgan Chase Bank, N.A. in Singapore seeks a Control Manager - Associate to lead risk and control design across operations, partnering with stakeholders to strengthen the first line of defense.

You will drive proactive risk management, leverage analytics and digital tools, and deliver strategic initiatives to improve resilience and efficiency while ensuring compliant processes supporting clients and market integrity.

Qualifications

• Bachelor’s degree required.
• At least 5 years of experience in financial services with a background in operations, controls, audit, quality assurance, operational risk management, or compliance.
• Ability to analyze, question, and challenge end-to-end processes and implement enhanced control methods.
• Excellent problem-solving, verbal, and written communication skills with the ability to influence at all levels, including senior executives and external partners.
• Exceptional attention to detail, strong organization, and the ability to manage multiple priorities in a high-pressure environment.

Responsibilities

• Conduct proactive risk and control reviews to identify weaknesses and determine root causes.
• Design, enhance, and validate controls to ensure they are robust, well documented, and operating effectively.
• Facilitate end-to-end operating environment reviews, including metrics, failure modes, and roles and responsibilities, and re-engineer processes with innovative ideas.
• Provide independent challenge and articulate risk, issues, and impact-weighted solutions to stakeholders.
• Facilitate implementation of process improvements, automation, and strategic initiatives to enhance control effectiveness and reduce risk.
• Champion the use of data analytics and digital tools to monitor performance and inform decisions.
• Partner with middle office, trade support, and product teams to strengthen front-to-back control design.
• Establish clear change management protocols to sustain control health during new or modified products and services.
• Define and track key risk indicators and metrics; elevate breaches and drive remediation to closure.
• Prepare and deliver concise updates for senior management and external stakeholders on risk and control landscape and roadmap progress.
• Foster a culture of innovation, continuous improvement, and accountability across operations

Skills

Communication

Problem solving

Attention to detail

Prioritization

Education

Bachelor’s degree

Tools

Alteryx

Tableau

Python

VBA

SQL

Job description

Are you ready to drive meaningful change and shape the future of operational controls? Join a team where your expertise and ideas are valued, and your impact is visible. You will partner with senior leaders, modernize controls, and deliver strategic initiatives that strengthen our first line of defense. Grow your career while leveraging analytics and innovation to enhance how we manage risk. Experience a culture that champions continuous improvement, collaboration, and career mobility.

As a Control Manager - Associate within Operations Control Management team, you lead proactive risk management and control design across operations. You partner with stakeholders to assess risks, engineer effective controls, and execute strategic projects that improve resilience and efficiency. You champion a culture of continuous improvement, using data, analytics, and digital tools to inform decisions and deliver measurable enhancements. Together, we ensure compliant, well-controlled processes that support clients and market integrity. You will be part of a team that applies deep operational expertise and data-driven insights to strengthen processes end to end.

Operations Control Management oversees the control environment for operations as part of the firm’s first line of defense. The team identifies and assesses risks, designs and tests controls, and enables compliance with applicable laws, rules, and regulations. You will have the opportunity to work with middle office, trade support, and product teams to strengthen control design and support a culture of innovation and accountability.

Job responsibilities

• Conduct proactive risk and control reviews to identify weaknesses and determine root causes
• Design, enhance, and validate controls to ensure they are robust, well documented, and operating effectively
• Facilitate end-to-end operating environment reviews, including metrics, failure modes, and roles and responsibilities, and re-engineer processes with innovative ideas
• Provide independent challenge and articulate risk, issues, and impact-weighted solutions to stakeholders
• Facilitate implementation of process improvements, automation, and strategic initiatives to enhance control effectiveness and reduce risk
• Champion the use of data analytics and digital tools to monitor performance and inform decisions
• Partner with middle office, trade support, and product teams to strengthen front-to-back control design
• Establish clear change management protocols to sustain control health during new or modified products and services
• Define and track key risk indicators and metrics; elevate breaches and drive remediation to closure
• Prepare and deliver concise updates for senior management and external stakeholders on risk and control landscape and roadmap progress
• Foster a culture of innovation, continuous improvement, and accountability across operations

Required qualifications, capabilities, and skills

• Bachelor’s degree
• Minimum 5 years of experience in financial services with a background in operations, controls, audit, quality assurance, operational risk management, or compliance
• Ability to analyze, question, and challenge end-to-end processes and implement enhanced control methods
• Excellent problem-solving, verbal, and written communication skills with the ability to influence at all levels, including senior executives and external partners
• Exceptional attention to detail, strong organization, and the ability to manage multiple priorities in a high-pressure environment

Preferred qualifications, capabilities, and skills

• Demonstrated project management capabilities, managing multiple initiatives, and providing timely updates through completion
• Extensive product knowledge of equity derivatives, including equity swaps, options, futures, and exchange traded funds, and strong understanding of front-to-back processes
• Advanced proficiency in data analytics and automation tools, including Alteryx, Tableau, Python, Visual Basic for Applications, and Structured Query Language
• Knowledge of the Control and Operational Risk Evaluation framework and platform