Operation Manager

A HOTEL BUGIS PTE. LTD.; Singapore; On-site; SGD 90,000 - 150,000; Full time

Benefits offered by this job

Salary + bonuses

Career growth & progression

Employee discounts on stays

Job summary

A HOTEL BUGIS PTE. LTD. is seeking an experienced Operations Manager to oversee daily operations across a portfolio of hotels in Singapore. The role focuses on maintaining service excellence, achieving financial goals, and leading cross-property teams to drive guest satisfaction.

The ideal candidate will have strong leadership, strategic thinking, and a passion for delivering outstanding guest experiences while ensuring compliance with health and safety standards.

Qualifications

• Experience leading hotel operations across multiple properties.
• Minimum 5 years in hotel operations management.
• Bachelor’s degree in Hospitality Management or related field.
• Excellent communication and interpersonal skills.
• Strong leadership and ability to manage multiple priorities.
• Knowledge of health, safety, and regulatory requirements.

Responsibilities

• Oversee day-to-day operations of multiple hotels within the cluster.
• Develop and implement operational strategies to enhance efficiency and guest satisfaction.
• Ensure compliance with health, safety, and regulatory requirements.
• Monitor and manage budgets to meet financial targets.
• Collaborate with department heads for seamless cross-function operations.
• Lead and mentor hotel management teams to foster excellence.
• Analyze operational performance and implement improvements.
• Coordinate with sales/marketing to drive occupancy and revenue.
• Address and resolve guest complaints promptly and professionally.
• Conduct regular site visits to maintain high standards.

Skills

Hotel ops mgmt

Leadership

Communication

Strategic decisions

Regulatory compliance

Problem solving

Team management

Working under pressure

Education

Bachelor’s degree in Hospitality Management or Business Administration

Job description

Job Summary

We are seeking an experienced and dynamic in Operations Manager to oversee the daily operations of multiple hotels withinour portfolio. The ideal candidate will ensure that each property operates smoothly, maintains high standards of service, and achieves financial goals. This role requires strong leadership, effective communication, and a passion for delivering exceptional guest experiences.

Key Responsibilities

• Oversee the day-to-day operations of multiple hotels within the cluster.
• Develop and implement operational strategies to enhance efficiency and guest satisfaction.
• Ensure compliance with all health, safety, and regulatory requirements.
• Monitor and manage budgets, ensuring financial targets are met or exceeded.
• Collaborate with department heads to ensure seamless operation across all hotel functions.
• Lead and mentor hotel management teams, fostering a culture of excellence.
• Analyses operational performance and implement improvements as needed.
• Coordinate with sales and marketing teams to drive occupancy and revenue.
• Address and resolve guest complaints in a timely and professional manner.
• Conduct regular site visits to ensure high standards are maintained across all properties.

Qualifications and requirements

• Proven experience in hotel operations management, preferably within a cluster or multi-property role.
• Minimum of 5 years of experience in hotel operations management, preferably within a cluster or multi-property role.
• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Excellent communication and interpersonal skills.
• Ability to make strategic decisions and manage multiple priorities under pressure.
• Familiarity with health, safety, and regulatory requirements in the hospitality industry.
• Strong problem-solving abilities and attention to detail.
• Strong leadership and team management skills.
• Ability to work under pressure and manage multiple priorities.
• Commitment to delivering high-quality guest service.

Benefits

• Competitive salary and performance-based bonuses.
• Opportunities for professional growth and career advancement.
• Employee discounts on hotel stays and services.

Only Singaporeans and Singapore PR to apply

We regret that only short-listed candidates will be notified.