Operations Intern

CEVA Logistics; Singapore; On-site; SGD 42,000 - 66,000; Full time

Benefits offered by this job

Annual leave

Health insurance

Pension

Life assurance

Job summary

CEVA Logistics in Singapore seeks a Control Tower Operations specialist to manage daily logistics activities across suppliers, carriers and customers. You will oversee bookings, milestone events, and performance tracking to ensure on-time delivery and issue resolution.

The role requires a diploma in logistics or related field, strong MS Office skills, and English proficiency, with flexibility for after-hours support as needed. CEVA offers a comprehensive benefits package and growth opportunities.

Qualifications

• Diploma in Logistics, 3PL, Transportation or Supply Chain Management, or comparable experience.
• Diploma in business administration or Supply Chain Management.
• Experience in Freight forwarding logistics and International Supply Chain Management.
• Strong computer skills and good working knowledge of Microsoft Office.

Responsibilities

• Day to day Operations: act as first point of contact for customers, carriers, suppliers and other stakeholders; handle orders including documentation and transport booking; monitor transport execution.
• Request and Incident Management: handle customer requests and supply chain incidents; timely escalation to supervisors and stakeholders.
• Visibility and Event Management: ensure tracking updates are provided on time; follow up on missing events and data inconsistencies.
• Support reporting and performance measurement: assist in preparation of monthly/quarterly reviews; analyze standard KPIs; assist onboarding of new suppliers.
• Process Governance: comply with SOPs and work instructions; support changes to processes or policies.

Skills

English fluency

MS Office

Time management

Customer service

Team player

Education

Diploma in Logistics/3PL/Supply Chain Management

Diploma in business administration

Tools

MS Office Suite

Transportation/warehouse management systems

Job description

CEVA Logistics, a world leader in third-party logistics, provides global supply chain solutions to connect people, products and providers all around the world. Headquartered in Marseille, France, CEVA Logistics offers a broad range of end-to-end, customized solutions in contract logistics and air, ocean, ground and finished vehicle transport in 170 countries worldwide thanks to its approximately 110,000 employees at approximately 1,500 facilities. With a pro forma 2023 revenue of US$20.2 billion, CEVA Logistics is part of the CMA CGM Group, a global player in sea, land, air and logistics solutions.

YOUR ROLE

At CEVA Lead Logistics (CLL), we are providing customers with outstanding Visibility and Control across their entire Supply Chain. Our operations teams located across the globe in our Control Towers provide services around Supplier and Order Management, Transport Planning and Monitoring, as well as managing performance and freight cost.

Based in one of CLL’s regional Control Towers and reporting to the CLL Control Tower Operations Supervisor or Operations Manager, this role oversees daily operations within the control tower to ensure on time delivery and timely follow ups with suppliers and other stakeholders. This includes shipment booking, event (milestone) management, as well as timely escalation of issues.

This role ensures operational services are executed in an effective and efficient manner across several transport service providers and different modes of transport, while maintaining a high level of quality and meeting performance and cost targets.

WHAT ARE YOU GOING TO DO?

Day to day Operations:

• First point of contact for customers, carriers, suppliers and other supply chain stakeholders during day-to-day business
• Handle customer’s orders including related documentation, and transport booking with carriers according to specified routing and service level
• Monitor transport execution to ensure adherence of all supply chain stakeholders to established work standards and work instructions

Request and Incident Management:

• Handling of customer requests and supply chain incidents / disruptions
• Inform / Highlight issues to supervisors and relevant supply chain stakeholders in a timely manner as they arise

Visibility and Event Management:

• Ensure tracking event updates (milestones) are provided on time and accurately by suppliers and carriers
• Follow up on missing events and investigate data inconsistencies

Support reporting and performance measurement:

• Provide input to Supervisors in the preparation of reporting, monthly reviews and quarterly business reviews
• Support analysis of standard KPIs and reports and identify / suggest areas for improvement
• Support the on-boarding of new suppliers to ensure successful origin global order, event and SOP compliance.

Process Governance:

• Act in accordance with all relevant CLL SOP, Work Instructions and job specific procedures
• Support implementation of changes to processes or policies as determined by the process owners

WHAT ARE WE LOOKING FOR?

• Equivalent of a Diploma in Logistics, 3PL, Transportation or Supply Chain Management, related field or comparable work experience
• Diploma in in business administration or Supply Chain Management.
• Experience in Freight forwarding logistics and International Supply Chain Management
• Strong computer skills and good working knowledge of Microsoft Office
• General understanding of Supply Chain Management concepts and logistics processes
• Advanced knowledge of MS office products, Excel, PPT & Word
• Knowledge of transportation/warehouse management systems
• Fluency in English (both written and spoken) mandatory
• Ability to work under pressure in a fast-paced environment
• Proven ability to get things done and a team player
• Highly dependable and reliable in ensuring priorities are met effectively, good time management skills
• Customer service oriented
• Willingness to occasionally support work schedules outside of standard business hours (evenings / weekends), e.g., in case of urgent or emergency shipment
• Multilingual candidates a plus

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement, pension, health, and life assurance. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.