Operation Executive - Singapore

Buffalo Tours (Singapore) Pte. Ltd.; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

A leading travel service provider in Singapore seeks an Operations Executive to ensure exceptional service and productivity. Responsibilities include booking tours, maintaining supplier relationships, and collaborating with teams to enhance customer satisfaction. Ideal candidates will possess a Bachelor’s degree, strong organizational skills, and effective communication abilities. Join a diverse team committed to fostering an inclusive workplace.

Benefits

Exciting career progression

Supportive team culture

Social events

Qualifications

• Experience in a DMC or tour operator is an advantage.
• Good command of both written and spoken English.
• An understanding and belief in Responsible Tourism is desirable.

Responsibilities

• Book and operate tours with accuracy within budget.
• Follow OBWs processes across the accounts handled.
• Maintain strong relationships with suppliers.
• Cooperate with various teams for seamless operations.
• Solve on-the-ground situations within agreed processes.

Skills

Excellent organisational skills

Strong communication skills

Problem solving

Customer oriented

Education

Bachelor Degree or degree in tourism and hospitality

Job description

About the Opportunity

As a member of the Operations team, the Operations Executive plays a key role to ensure that Discova meets and exceeds its goals and operates successfully. The Operations Executive will work in partnership with Operations Team Leader to execute the operational standards and requirements that will drive the customer satisfaction and productivity. This will involve the delivery of best-in-class service and memorable local experiences for the customer.

Your Main Responsibility

• Book and operate tours with accuracy within budget.
• Consistently follow Discova One-Best-Ways (OBWs) processes/procedures/systems across the accounts handled.
• Make sure to keep strong relationships with suppliers.
• Effectively cooperate with Tour Guides, Product, Sales, Reservation, Customer Experience and Suppliers for seamless daily operations and overall service improvements.
• Solve on the ground situations with initiative within agreed process.
• Be customer oriented and help improve satisfaction as well as Net Promoter Score.

About You

Essentials

• A Bachelor Degree or a degree in tourism and hospitality is an advantage.
• Experience in a DMC or tour operator is an advantage.
• Good command of both written and spoken English.
• An understanding and belief in Responsible Tourism is desirable.

Attributes

• Excellent organisational skills with the ability to be flexible and implementing change when needed.
• Strong communication skills, both written and verbal across a variety of cultures to a diverse range of people (customers, suppliers, team members, leaders).
• Highly motivated, self-starter prepared to do whatever it takes to succeed.
• High attention to detail.
• Able to work under pressure and juggle multiple tasks and able to work outside office hours when required.
• Solution focused and great at problem solving.
• Able to work independently and within a team assisting team members to help everyone achieve results.
• Personally aligned with Discova’s company purpose and values.

Finally, if you are successful, you will find out that working with Discova is more than just a job. To be part of the Discova family is to be in your element. We offer an exciting career progression globally and a fantastic and supportive team culture and social events that are the envy of the industry.

As a DMC with 95% local staff, we pride ourselves on being a diverse and inclusive workplace where our people can thrive as their most authentic selves. These values are intrinsic to Discova’s DNA as a company, and we are committed to being an equitable workplace for all our employees regardless of gender identity, ethnicity, disability or sexual orientation. We welcome you to our family as you are and who you are.