OpenShift Engineer

RIDIK Pte Ltd; Singapore; On-site; SGD 48,000 - 60,000; Full time

Job summary

RIDIK Pte Ltd is seeking a motivated OpenShift Engineer (L1 Support) in Singapore with 2–3 years hands-on experience in OpenShift to provide first-level support, monitor clusters, and perform routine operations while learning additional platforms integrated with OpenShift.

You will work with cross-functional teams to resolve issues, support CI/CD activities, and maintain SLAs with a focus on reliability and learning new tools.

Qualifications

• 2–3 years of experience with Red Hat OpenShift or Kubernetes.
• Solid understanding of Linux systems and command line.
• Familiarity with monitoring/logging tools (Prometheus, Grafana, ELK).
• Exposure to cloud platforms is a plus.

Responsibilities

• Provide L1 support for OpenShift platform, including monitoring, incident response, and basic troubleshooting.
• Monitor cluster health, workloads, and infrastructure using standard monitoring tools.
• Perform routine operational tasks such as user access management and pod restarts.
• Log analysis and basic issue diagnosis; escalate complex issues with initial analysis.
• Support deployment activities and assist in CI/CD pipeline operations.
• Maintain system availability, performance, and reliability per SLAs.
• Collaborate with DevOps, Infra, Security to resolve issues.
• Create and maintain runbooks and knowledge base articles.
• Participate in incident, problem, and change management processes.

Skills

Red Hat OpenShift

Kubernetes

Docker / CRI‑O

Linux (CLI)

Monitoring tools (Prometheus, Grafana,

Networking fundamentals (DNS, load bal

CI/CD tools (Jenkins, GitLab CI)

Shell / Python scripting

Troubleshooting & analytical skills

Cross-functional collaboration

Tools

Jenkins

GitLab CI

Job description

Role Overview

We are seeking a motivated OpenShift Engineer (L1 Support) with 2–3 years of hands‑on experience in OpenShift and container platforms. The role involves providing first‑level support, monitoring, and operational maintenance of OpenShift environments, while continuously learning and supporting additional platforms integrated with OpenShift.

Key Responsibilities

• Provide L1 support for OpenShift platform, including monitoring, incident response, and basic troubleshooting
• Monitor cluster health, workloads, and infrastructure using standard monitoring tools
• Perform routine operational tasks such as:
• User access management
• Pod/application restarts
• Log analysis and basic issue diagnosis
• Escalate complex issues to L2/L3 teams with proper documentation and initial analysis
• Support deployment activities and assist in CI/CD pipeline operations
• Maintain system availability, performance, and reliability in line with SLAs
• Work with cross‑functional teams (DevOps, Infra, Security) to resolve platform issues
• Create and maintain operational documentation, runbooks, and knowledge base articles
• Participate in incident management, problem management, and change management processes
• Be open to learning and supporting additional platforms/tools integrated with OpenShift

Required Skills & Experience

• 2–3 years of experience working with Red Hat OpenShift or Kubernetes platforms
• Basic understanding of:
• Containers (Docker/CRI‑O)
• Kubernetes/OpenShift architecture
• Linux systems and command line
• Familiarity with monitoring/logging tools (e.g., Prometheus, Grafana, ELK)
• Understanding of networking fundamentals (DNS, load balancing, ingress)
• Exposure to CI/CD tools (e.g., Jenkins, GitLab CI) is a plus
• Basic ing skills (Shell/Python) are advantageous
• Strong troubleshooting and analytical skills

Preferred Qualifications

• Experience in banking or financial services environments (preferred but not mandatory)
• Exposure to cloud platforms (AWS, Azure, or GCP) is a plus
• Familiarity with ITIL processes (incident, problem, change management)