Onsite Install & Service Pro: Fast Fixes & CSAT

Gain City Group of Companies; Singapore; Presencial; SGD 27 000 - 40 000; Tempo integral

Resumo da oferta

Gain City Group of Companies is seeking an on-site technician to install, service and repair consumer electronics in customers' homes and premises in Singapore. You will perform installations, preventative maintenance, diagnose onsite issues and ensure first-time fix where possible.

The role requires 0-2 years’ experience, good problem-solving and communication skills, and may require driving license. Working six days a week with overtime as needed.

Qualificações

• Technical: Min 0-2 years of working experience as an onsite technicians in consumer electronics industry
• Problem Solving: Ability to troubleshoot electrical wiring, system issue and knowledge in networking, android/ IOS system is a plus
• Communication: Excellent interpersonal skills and ability to convey technical issues to users
• Licensing: Posses class 3 SG driving license is a plus. Others certificate and license for the specific jobs such as welding, electrical work, plumbing, refrigerant handling is advantage
• Working hours: 6 days work week including weekend. Willing to perform overtime work as required
• Education: O level or above

Responsabilidades

• Installation & Setup: Provide installation and configuration of the various products to ensure full operational functionality before handover to customer for Air-conditional / washing machine/ refrigerator / ceiling fans and etc.
• Preventative Maintenance: Perform routine services and maintenance job such as chemical and maintenance cleaning (Air-conditional), tub cleaning (Washing Machine), coil maintenance (Refrigerator) etc
• Repair and Service Support: Work independently to diagnose and troubleshoot any onsite issues, maintain low repeat repair and ensuring first time fix. Ensure all works are carried out accordance with safety protocols
• Service Recovery and Customer Excellence: Maintain high CSAT (Customer satisfaction by providing clear explanation to the customers, maintain a clean workspace and collect feedback from customer for future product and service improvement
• Documentation: Accurately record the service reports, part use and customer feedback timely
• Ad-hoc job: In-house diagnose and repair the product return from customer, warehouse spare part arrangement and disposal activities and handle any ad-hoc projects and duties assigned by reporting manager

Conhecimentos

Troubleshooting

Communication

Networking knowledge

Formação académica

O level or above

Descrição da oferta de emprego

Gain City Group of Companies is seeking an on-site technician to install, service and repair consumer electronics in customers' homes and premises in Singapore. You will perform installations, preventative maintenance, diagnose onsite issues and ensure first-time fix where possible.

The role requires 0-2 years’ experience, good problem-solving and communication skills, and may require driving license. Working six days a week with overtime as needed.