Onsite Infrastructure Support Engineer

Tap Growth ai; Singapore; On-site; SGD 52,000 - 76,000; Full time

Job summary

Tap Growth ai is seeking an Onsite Infrastructure Support Engineer in Singapore to maintain and optimize IT infrastructure and provide exceptional user support. The role requires hands-on experience with network, server, storage, and security systems, and the ability to perform incident and change management on site.

Candidates should have a Diploma or Degree in IT/Computer Engineering and at least 5 years in production IT environments.

Qualifications

• Diploma or degree in IT/engineering or related discipline.
• 5+ years of enterprise IT infrastructure support experience.
• Experience in incident management, infra operations, maintenance, and patching.

Responsibilities

• Monitor, maintain, and support network, server, storage and security infrastructure.
• Perform health checks, preventive maintenance and system monitoring.
• Assist in server administration, hardware troubleshooting and capacity monitoring.
• Coordinate incident escalations and root cause analysis.
• Execute approved changes, upgrades, firmware updates and patch deployments.
• Maintain infrastructure documentation, assets, network diagrams and logs.

Skills

TCP/IP

Routing

Switching

VLANs

DNS

DHCP

VPN

Firewall concepts

Windows Server

Linux

Monitoring tools

Education

Diploma or Degree in Information Technology, Computer Engineering, or related discipline

Tools

Cisco equipment

Fortinet equipment

Palo Alto equipment

VMware

Dell

HPE

Job description

We're Hiring: Onsite Infrastructure Support Engineer!

We are looking for a skilled and dedicated Onsite Infrastructure Support Engineer to join our team in Singapore. The ideal candidate will have substantial experience in maintaining and optimizing IT infrastructure, ensuring seamless operations, and providing exceptional support to users.

Location: Singapore, Singapore
Work Mode: Work from Office
Role: Onsite Infrastructure Support Engineer

Key Responsibilities

Infrastructure Operations

• Monitor, maintain, and support network, server, storage, and security infrastructure.
• Perform health checks, preventive maintenance, and system monitoring activities.
• Support network devices including switches, routers, firewalls, VPNs, and related connectivity components.
• Assist in server administration, system recovery, hardware troubleshooting, and capacity monitoring.

Incident & Problem Management

• Investigate and resolve infrastructure incidents affecting service availability.
• Perform onsite troubleshooting and coordinate escalations with internal teams and vendors.
• Support service restoration activities within agreed response timelines.
• Participate in root cause analysis and issue resolution.

Change & Patch Management

• Execute approved infrastructure changes, upgrades, firmware updates, and patch deployments.
• Perform configuration backups, validation testing, and rollback procedures.
• Support vulnerability remediation and system hardening activities.

Documentation & Vendor Coordination

• Maintain infrastructure documentation, asset inventories, network diagrams, and operational records.
• Coordinate with hardware vendors, service providers, and project teams for troubleshooting and maintenance activities.
• Prepare operational reports and support audit and compliance requirements.

Requirements

Experience

• Diploma or Degree in Information Technology, Computer Engineering, or related discipline.
• Minimum 5 years of experience supporting enterprise IT infrastructure in a production environment.
• Experience in incident management, infrastructure operations, maintenance, and patch management.

Technical Skills

• Good understanding of TCP/IP, routing, switching, VLANs, DNS, DHCP, VPN, and firewall concepts.
• Experience supporting network devices, servers, and operating systems.
• Familiarity with Windows Server and/or Linux environments.
• Knowledge of infrastructure monitoring and troubleshooting tools.

Preferred Skills

• Experience with Cisco, Fortinet, Palo Alto, VMware, Dell, or HPE technologies.
• Exposure to storage systems, RAID, SNMP, Syslog, and infrastructure monitoring solutions.
• Experience supporting data centers, critical infrastructure, transportation, utilities, or industrial environments.

Other Requirements

• Willing to work onsite in Singapore.
• Able to support after-hours maintenance and emergency incidents when required.
• Strong problem-solving, communication, and stakeholder management skills.

Preferred Certifications

• CCNA
• Fortinet Associate / NSE
• ITIL Foundation
• VMware or equivalent infrastructure certifications